Customer Service Representative
1 week ago
**About the Role**
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Lifemark Health Group in Amherst, NS. As a key member of our team, you will provide exceptional administrative support to patients, staff, and stakeholders, ensuring a seamless and personalized experience.
**Key Responsibilities**
- Provide friendly, enthusiastic, and professional service to patients and team members
- Answer telephone calls, greet patients, and provide excellent customer service
- Coordinate patient intake, registration, and scheduling of appointments
- Collect payment and follow up on outstanding accounts
- Complete accurate billing and accounts receivable
- Produce end-of-day reports and maintain accurate records
**Requirements**
- Excellent communication and interpersonal skills
- Ability to exercise good judgment, resourcefulness, and strong organizational skills
- Ability to investigate and resolve issues related to billing, collections, and funding sources
- Remain calm and composed in high-pressure situations
- Self-starter with ability to work independently and collaboratively
**What We Offer**
Lifemark Health Group is committed to providing a supportive and inclusive work environment. We offer competitive compensation, opportunities for professional growth, and a comprehensive benefits package.
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