Order Fulfillment Manager

3 weeks ago


Traverse City, Michigan, United States GRAND TRAVERSE CONTAINER, INC. Full time
Job Description
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Grand Traverse Container, Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, and resolving issues in a timely and efficient manner.

Key Responsibilities:
• Respond to customer inquiries and resolve issues in a professional and courteous manner
• Process and distribute customer orders via phone, fax, and email
• Collaborate with sales, production, and shipping teams to resolve customer issues and concerns
• Maintain accurate and up-to-date customer files and records
• Develop and implement effective solutions to improve customer satisfaction and retention

Requirements:
• 2-year degree or 3-year relevant customer service experience
• Excellent communication, problem-solving, and organizational skills
• Ability to work effectively in a team environment and adapt to changing priorities
• Proficiency with MS Office products and other computer software

Compensation:
$55,000 - $75,000 per year, depending on experience

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