Department Operations Manager

7 hours ago

Mount Vernon, New York, United States Rural King Full time

About the Role

Rural King is seeking a highly skilled and motivated Department Lead to join our team. As a key member of our operations team, you will play a pivotal role in ensuring the efficient and effective operations of your assigned department.

Key Responsibilities

  • Oversee the daily operations of the department, including scanning outs, inventory management, recovery, price changes, planogram sets, and department cleanliness.
  • Monitor and maintain accurate inventory levels by conducting regular stock counts, scanning your outs, reconciling discrepancies in inventory, and replenishing department inventory from the stockroom or top stock.
  • Ensure the department maintains a neat, organized, and visually appealing appearance, enhancing the overall shopping experience.
  • Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage as required.
  • Manage the implementation of playbook features and planogram sets, ensuring that products are arranged according to company guidelines and standards, maximizing sales potential and customer satisfaction.
  • Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns to enhance customer satisfaction and loyalty.
  • Support at the front end by processing transactions or loadouts as required.
  • Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
  • Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
  • Participate in cross-training for flexibility in various departments and responsibilities.
  • Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
  • Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
  • Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Requirements

  • At least 2 years of retail experience with knowledge of specific department.
  • Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
  • Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
  • Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs.
  • Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
  • Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.
  • Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes.
  • Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.
  • Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.
  • Comfortable navigating computer systems and software to assist customers or manage tasks.
  • Excellent verbal and written interpersonal and communication skills.
  • Excellent customer service skills.
  • Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.

Physical Requirements

  • Ability to maintain a seated or standing position for extended durations.
  • Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
  • Ability to use a ladder and/or pallet jack.
  • Able to navigate and access all facilities.
  • Skill to effectively communicate verbally with others, both in-person and via electronic devices.
  • Close vision for computer-related tasks.

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