Technical Support Specialist

7 days ago


Indianapolis, Indiana, United States Netfor, Inc. Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team in Central Indiana. As a key member of our customer support team, you will be responsible for providing top-notch technical assistance to our clients.

Key Responsibilities
  • Provide timely and accurate information to incoming customer questions
  • Analyze complex technical issues and provide effective solutions
  • Work collaboratively with our knowledge base team to create and maintain comprehensive documentation
  • Identify and escalate critical technical issues to senior technicians as needed
Requirements

To succeed in this role, you must have:

  • A strong background in technical support with experience in troubleshooting Windows operating systems, multi-function printers, and networking
  • Excellent communication and problem-solving skills
  • The ability to work independently and as part of a team
  • A passion for staying up-to-date with the latest technology trends and advancements
What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary of $16.00 per hour, based on experience and qualifications
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A generous PTO plan, allowing you to recharge and relax
  • Ongoing training and professional development opportunities
About Netfor Inc.

Netfor Inc. is a leading provider of worry-free customer care services, dedicated to delivering world-class support to our clients. Our team is passionate about innovation and excellence, and we're excited to have you join us on this journey.



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