IT Support Specialist

3 weeks ago


Indianapolis, Indiana, United States American College of Education Full time
About the Role

The IT Support Specialist position at American College of Education offers a unique opportunity to make a difference in the lives of students and staff. We are seeking a highly skilled and motivated individual to join our team as an IT Support Specialist. This role is responsible for providing top-notch technical support, troubleshooting, and maintenance services to ensure seamless operations of our digital infrastructure.

Responsibilities
  • Provide timely and effective technical assistance to end-users via phone, email, and in-person interactions.
  • Troubleshoot and resolve hardware, software, and network-related issues in a timely manner.
  • Maintain accurate records of incidents, requests, and resolutions using ticketing systems.
  • Collaborate with cross-functional teams to identify areas for process improvements and implement changes.
  • Stay up-to-date with emerging technologies and trends to provide expert advice and guidance to stakeholders.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in IT support, helpdesk, or related field.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Strong knowledge of Microsoft and Apple operating systems, devices, and software.
  • Able to lift up to 70 pounds and work in a fast-paced environment.
Estimated Salary

$62,000 - $72,000 per year, depending on experience.



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