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Enterprise Content Development Specialist

1 month ago

Chanhassen, Minnesota, United States IWCO Direct LLC Full time

Job Description

The Enterprise Content Development Specialist will be responsible for managing and creating deliverables within all aspects of client initiatives. This role involves analyzing, designing, developing, implementing, and supporting enterprise content development systems.

Key Responsibilities:

  • Provide creative solutions for business challenges.
  • Apply application understanding to resolve problems of medium to high complexity.
  • Develop and maintain documentation for new and existing solution features and functionality.
  • Collaborate with application architects, business users, and other stakeholders to design and maintain internal and external solutions.
  • Recommend modifications to prevent future problems.
  • Implement routine solutions of medium to high complexity for stakeholders using standard operating procedures.
  • Create and maintain dynamic marketing content for IWCO's clients.
  • Produce variable content for multiple channels, including print and email, using Customer Communication and Experience Management tools.
  • Assist in evolving key processes to achieve performance and maintain expectations.
  • Help translate business needs into functional requirements.
  • Evaluate applications and functionality, recommending or making changes to improve performance.
  • Present information using various techniques or formats.
  • Consult with stakeholders on content design and structure.
  • Collaborate with others to ensure successful implementation of chosen client solutions.
  • Study and analyze information to determine the best course of action.
  • Communicate with team leaders and sponsors on delays and corrective actions.
  • Assist in preparing and documenting user requirements and specifications.
  • Perform application performance tests on new and existing systems.

Required Skills and Abilities:

  • Excellent problem-solving skills.
  • Positive and consultative demeanor with a strong work ethic.
  • Exceptional written and verbal communication skills, with the ability to interact with technical and non-technical resources.
  • Demonstrated customer service orientation and excellent follow-up.
  • Able to maintain confidentiality, professionalism, and work under pressure.
  • Ability to quickly assess enterprise and business segment processes and have strong software aptitude.
  • Ability to effectively use available tools in problem-solving and application analysis.
  • Ability to work both independently and collaboratively.

Education and Experience:

  • Bachelor's degree or equivalent experience in a related field.
  • 4+ years of experience in application support and implementation.
  • Experience in software applications such as Messagepoint, Quadient/GMC, or comparable software.