Customer Success Manager

3 weeks ago


Eatontown, New Jersey, United States Yorktel Full time
{"title": "Customer Success Manager", "description": "Job Summary

Yorktel is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring the successful delivery of our managed and support services to our customers.

Key Responsibilities
  • Develop and maintain strong relationships with customers to understand their business needs and goals.
  • Work closely with the operations team to forecast and plan for customer service delivery.
  • Identify and implement opportunities for growth and expansion with existing customers.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain operational runbooks, user guides, and training collateral for assigned accounts.
Requirements
  • Strong leadership and managerial skills.
  • Excellent customer orientation and ability to interface with VP level management in customer environments.
  • High attention to detail and ability to multitask.
  • Basic comprehension of general financial and accounting principles.
  • Experience in professional services, managed services, technical support services, and cloud-based collaboration services.
What We Offer

Yorktel offers a competitive salary and benefits package, including 401k and Flex 125 plans. We are an equal opportunity employer and welcome applications from diverse candidates.

", "lang_code": "en-US"}

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