Customer Success Manager
3 weeks ago
Yorktel is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring the successful delivery of our managed and support services to our customers.
Key Responsibilities- Develop and maintain strong relationships with customers to understand their business needs and goals.
- Work closely with the operations team to forecast and plan for customer service delivery.
- Identify and implement opportunities for growth and expansion with existing customers.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
- Develop and maintain operational runbooks, user guides, and training collateral for assigned accounts.
- Strong leadership and managerial skills.
- Excellent customer orientation and ability to interface with VP level management in customer environments.
- High attention to detail and ability to multitask.
- Basic comprehension of general financial and accounting principles.
- Experience in professional services, managed services, technical support services, and cloud-based collaboration services.
Yorktel offers a competitive salary and benefits package, including 401k and Flex 125 plans. We are an equal opportunity employer and welcome applications from diverse candidates.
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Eatontown, New Jersey, United States Yorktel Full timeAbout Yorktel:For over 35 years, Yorktel has established itself as a premier video managed services partner globally, catering to some of the largest corporations and government entities. With a management portfolio exceeding 10,000 video systems worldwide – surpassing any other video communications service provider – Yorktel possesses the expertise and...
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Client Success Strategist
1 month ago
Eatontown, New Jersey, United States Yorktel Full timeAbout Yorktel:For over 35 years, Yorktel has been a leading provider of video managed services globally, catering to some of the largest enterprises and government entities. With a portfolio of over 10,000 video systems managed worldwide, Yorktel stands out as the foremost video communications service provider, showcasing unparalleled expertise and extensive...
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Eatontown, New Jersey, United States Yorktel Full timeAbout Yorktel:For over 35 years, Yorktel has been a leading provider of video managed services, partnering with some of the largest enterprises and government agencies globally. Position Overview:Yorktel is in search of a Customer Success Manager who will leverage their expertise, interpersonal skills, and organizational techniques to guarantee the effective...
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