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Customer Assistance Representative

2 months ago

Phoenix, Arizona, United States CorVel Corporation Full time

Bilingual Call Center Intake Specialists

CorVel Corporation is on the lookout for dedicated individuals who are eager to assist others in their journey as Bilingual Call Center Intake Specialists. In this capacity, you will serve as the first point of contact for individuals who have experienced workplace injuries, collecting vital information to facilitate their access to necessary medical treatment. This position is fully remote and is available to candidates who meet the specified qualifications.

KEY RESPONSIBILITIES:

  • Deliver exceptional customer service through phone and email interactions
  • Address inquiries from clients, patients, and healthcare providers
  • Respond to electronic communications and correspondence in a timely manner
  • Maintain consistent attendance and undertake additional responsibilities as required

QUALIFICATIONS:

  • Ability to manage multiple tasks in a dynamic environment
  • Strong written and verbal communication abilities
  • Familiarity with Microsoft Office Suite

EDUCATIONAL BACKGROUND/EXPERIENCE:

  • High school diploma or equivalent qualification
  • Previous experience in customer service roles
  • Fluency in both English and Spanish

COMPENSATION:

Compensation begins at $20.50 per hour, with potential adjustments based on experience and qualifications.

About CorVel Corporation:

CorVel Corporation is a prominent provider of risk management solutions across various sectors. With a commitment to accountability, excellence, integrity, and teamwork, CorVel fosters a supportive work environment and offers numerous opportunities for professional development. Join a company that prioritizes its workforce and provides a comprehensive benefits package.

CorVel Corporation is an Equal Opportunity Employer.