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Senior Program Manager

2 months ago

San Diego, California, United States WSP Full time
About the Role

We are seeking a highly experienced and skilled Senior Program Manager to lead our Fare Collection Program in Miami, FL. The successful candidate will be responsible for ensuring the on-schedule delivery of the fare program, overseeing the Systems Integrator, and directing day-to-day fare program operations.

Key Responsibilities
  • Lead a team of professionals to successfully deliver the program, overseeing and managing the program office staff, consultant team, and other staff assigned to the fare program.
  • Oversee the Systems Integrator to ensure their contract scope, schedule, and technical requirements are met to support the delivery of the fare program within the defined implementation timeframe.
  • Direct day-to-day fare program operations across specific disciplines such as design, permitting, technology implementation, policy and legislative change, operations interface, contract management, fiscal management, safety, testing, and commissioning.
  • Recruit and retain staff and consultants across multiple disciplines to resource the program office.
  • Manage and ensure the development of policies and procedures to guide the Systems Integrator, Design-Build Entity, and fare program staff and consultants, working closely with the Capital Delivery department to align policies and procedures for all design and construction activities.
  • Manage and ensure program and project control systems to manage costs and schedule performance are in place and are used to proactively identify potential issues before they impact project cost or schedule.
  • Ensure that document controls and record-keeping system requirements are consistently being followed.
  • Ensure that contractual issues of all parties involved in the fare program are managed and addressed. This includes coordinating with the Procurement and Legal departments. Reviewing, negotiating, and approving project change orders, amendments, change requests, and delay claims, including coordinating with the client's related departments.
  • Assist with developing new or revised operating rules, special orders, and fare policies as required.
  • Manage implementation of required network communications infrastructure upgrades.
  • Amend interoperability agreements with regional transit authorities as needed.
  • Coordinate with client departments throughout the fare program delivery to ensure a seamless handover of the completed program.
  • Report regularly on project status in a format that can be used internally and externally.
  • Oversee all aspects of public communication, outreach, and stakeholder engagement for the Fare Program.
  • Make regular project status and performance presentations to the client's Executive Committee.
  • Progress reports must include schedule and budget updates, timely identification and explanation of issues requiring action by the client, and sufficient information for informed decision-making.
Requirements
  • Bachelor's Degree in Engineering, or closely related discipline.
  • 12+ years of relevant post-education experience in engineering, prior transit and rail experience, and infrastructure design.
  • Demonstrated success as the senior responsible leader in charge of delivering a significant program or a project at a similar scale.
  • Demonstrated experience with leading and managing multi-million-dollar construction programs in the public or private sector.
  • Demonstrated experience working collaboratively with transit agencies, private partners, and governance boards.
  • Strong communication skills.
  • Demonstrated experience communicating with the press and public media.
Preferred Qualifications
  • Master's Degree in Engineering.
  • Experience implementing an extensive fare collection program.
  • A certified Construction Manager or Program Management Professional certification is preferred.