Customer Service Professional
7 days ago
We are seeking a highly skilled Customer Service Professional to join our team. In this role, you will be responsible for identifying customer requirements and working closely with internal teams to provide exceptional support.
About the Role
The successful candidate will have a strong passion for delivering excellent customer experiences and a keen eye for detail. You will work collaboratively with the Sales, Customer Financial Services, Product Line Management, Business Ops, and Manufacturing teams to identify opportunities for improvement and develop solutions that meet customer needs.
Key Responsibilities
- Provide top-notch customer support through phone, email, or chat channels
- Work closely with internal teams to resolve customer issues and concerns
- Identify opportunities for process improvements and implement changes to enhance customer experience
Requirements
- Bachelor's degree in business or related field, or equivalent experience
- Proficient in Microsoft Office 365 (Excel, Word, Outlook)
- Previous experience with an ERP system (SAP) preferred
Benefits
We offer a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in our Incentive Plan. Additionally, you will receive eleven paid holidays per year, two weeks of paid vacation, and other leave options.
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