Customer Service Representative 1

3 weeks ago


Claremont, United States eTeam Inc. Full time
Customer Service Representative
Onsite @ Claremont, NC
Duration: 05+ Months
Pay Rate: $17-$18.25/hr

Hours: 08:00 AM - 04:30 PM

Must Have:

excellent communication skills written oral
Intermediate Outlook, Excel, etc.
Must be able to work in a team atmosphere
Years of Experience: 0-3 years

Good to Have:
SAP Knowledge- Preferred

Open to Recent College Graduate with SAP and Microsoft Experience

Day to Day:
Assisting current customer service team with quotes and order status Request.

Summary:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:
" Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
" Refer unresolved customer grievances to designated departments for further investigation.
" Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:
" Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
" Ability to work independently and manage one s time.
" Ability to accurately document and record customer/client information.
" Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:
" High school diploma.
" 0-2 years customer service related experience required.


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