Consumer Loan Title Processor
3 days ago
We are seeking a highly skilled Consumer Loan Title Processor to join our team at S3 Shared Services. As a key member of our operations team, you will be responsible for accurately processing title paperwork for consumer loans, ensuring timely and efficient completion of tasks, and providing exceptional customer service to our partners.
Key Responsibilities- Review and process title applications, ensuring all required data is complete and accurate.
- Verify dealer documentation for accuracy and completeness prior to funding new loans or letters of credit.
- Handle and resolve incoming inquiries and escalation issues in a courteous and professional manner.
- Maintain a thorough working knowledge of partner credit union operational policies and guidelines, products, and services.
- Interact with governmental agencies, dealerships, S3, and credit union partners to assist with error resolutions, lien perfections, and general title questions.
- High School Diploma or equivalent work experience required.
- A minimum of 2 years of focused consumer loan title processing experience required.
- At least 1 year of customer service experience preferred.
- Ability to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
- Strong communication skills, both verbal and written, are necessary.
- Excellent customer service skills with a high attention to detail.
- Prioritize workload based on department requirements and customer needs.
- Strong analytical skills required with a high degree of accuracy.
- Ability to work flexible hours as needed.
- Ability to multi-task in other areas of the unit.
- Aptitude to work independently as well as part of a team.
- Positive attitude and team-oriented.
- Ability to function in a changing environment.
- Professional representation of S3 Shared Services, LLC.
- Job knowledge/timely, accurate, and efficient performance.
- Adherence to S3's policies and procedures.
- Promotes and ensures the highest level of quality member service is provided to all members.
- Confidentiality of all records.
- Timeliness of meeting regulatory guidelines.
- Compliance of regulatory requirements.
- Success in meeting individual, departmental, and corporate goals.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- General office environment with low noise levels.
- Salary range is targeted to be in the range of $45,000-$48,000/annually depending on qualifications.
- Benefits package includes medical/dental/vision insurance, flexible spending accounts, 401(k) plan with fully vested matching, PTO, life insurance, short-term disability, long-term disability, holiday pay, loan discounts, service anniversary bonuses, recognition program, employee referral program, and employee activities.
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