Icee Operations Coordinator
2 days ago
Job Title: Icee Operations Coordinator
Job Summary: We are seeking a highly organized and detail-oriented Icee Operations Coordinator to join our team. The ideal candidate will have excellent communication skills, be able to multitask, and have a strong attention to detail.
Responsibilities:
- Run daily reports for area Service Managers.
- Route and schedule multiple Field Personnel daily.
- Handle priority accounts and manage work volume in each area.
- Call customers daily with updates and ETA's.
- Update Field Managers daily with new calls and priority calls that come in.
- Communicate with Field Personnel constantly on phones, emails, and PDA.
- Route and re-route calls sent to Technicians on minute's notice.
- Closing out high volumes of calls.
- Parts ordering and tracking daily for calls requiring follow-up.
Requirements:
- Strong attendance record.
- Strong knowledge of Dispatch functions and workflow with all areas of Dispatch.
- Positive and friendly attitude.
- Ability to multitask in a fast-paced department with the ability to follow through with each task given.
- Ability to work in a Team Environment and assisting fellow co-workers when needed.
- Ability to adapt to ongoing changes in procedures and policies.
- Able to process high volumes of work on a daily basis with a positive outcome.
- Strong knowledge in map reading with the understanding of routing calls.
Benefits:
- Paid holidays, sick time, and paid vacation.
- Birthday Holiday.
- Medical, dental, vision insurance.
- Employee stock purchase program.
- Life insurance.
- 401(k) plan.
About Icee:
Icee is a Nationwide company that is rapidly expanding Globally. We have offices in Canada and Mexico and have emerged into Australia, China, Central America, Europe, and most recently expanded into the Middle East.
Equal Opportunity Employer: Icee is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State, and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses, or stalking, and unemployment status.
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