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Customer Service Representative

2 months ago

Mastic Beach, New York, United States MyCareersFuture Full time

**Job Summary**

We are seeking a highly skilled and experienced Customer Service Representative to join our team at MyCareersFuture. As a key member of our operations team, you will be responsible for providing exceptional customer service to our residents and stakeholders.

Key Responsibilities:

  • Liaise with various stakeholders, including sub-contractors, HDB, Town Council, consultants, and residents to ensure smooth operations.
  • Manage customer relationships through effective communication and issue resolution.
  • Process and manage weekly and monthly reports to ensure efficient day-to-day operations.
  • Assign site supervisors to attend joint inspections and manage defect cases.
  • Update and manage defects feedbacks from residents and create new cases for new units.
  • Manage appointments online and write notices to inform residents of construction activities.
  • Work with site supervisors to generate work schedules for public facilities rectification work.
  • Arrange unit improvement works for residents and report lift issues to relevant parties.
  • Provide guided viewing services to residents and maintain the upkeep of the Information Centre and BSC.
  • Perform any ad-hoc duties as required.

Requirements:

  • Minimum a Diploma or A Level with 2 subjects passed.
  • Possess WSQ Certificate in Service Excellence.
  • Customer-oriented with good communication and interpersonal skills.
  • Experience in customer relation works and fair construction knowledge would be an advantage.
  • At least 1 year of experience in a HDB BTO project.
  • Effectively bilingual in English and Mandarin to handle queries and feedbacks from Mandarin-speaking residents/associates.