Credit Account Collector

2 weeks ago

Lumberton, North Carolina, United States Truist Full time
Job Summary

We are seeking a highly skilled Credit Account Collector to join our team at Truist. As a Credit Account Collector, you will be responsible for following standardized collection and/or recovery procedures for all assigned accounts and making leadership aware of problem accounts that may result in repossession, foreclosure, or charge-off within established time frames.

Key Responsibilities
  1. Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives.
  2. Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity.
  3. Execute calls to assigned accounts in order of the collection system queue priority as established by calling strategy.
  4. Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures.
  5. Utilize established resources for alternative information to reach clients.
  6. Offer/execute payment assistance and settlement programs for clients based upon written policy guidelines.
  7. Communicate regularly with leadership on status of problem accounts in accordance with established procedures.
  8. Ensure that all accounts have been thoroughly worked according to established procedures.
Requirements
  1. High school graduate.
  2. Basic computer skills.
  3. Strong verbal and written communication skills.
  4. Ability to perform in a fast-paced, highly dynamic environment.
Preferred Qualifications
  1. Bachelor's Degree in a business-related field.
  2. Previous customer service, collection/recovery, or lending experience.

Truist offers a comprehensive benefits package to eligible employees, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401(k) plan. Teammates also receive no less than 10 days of vacation and 10 sick days during their first year of employment, along with paid holidays. Truist is an Equal Opportunity Employer and does not discriminate against individuals on the basis of race, gender, color, religion, citizenship, or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

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