IT Support Specialist

3 weeks ago


Jerome, Idaho, United States True West Beef Full time
About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at True West Beef. As an IT Support Specialist, you will be responsible for providing technical support and assistance to employees and internal teams, ensuring seamless technology experiences and resolving technical issues in a timely and efficient manner.

Key Responsibilities
  • Provide technical support and assistance to employees and internal teams via phone, email, and in-person requests
  • Log and track calls using CA service desk and maintain historical records and related problem documentation
  • Develop reports using standard reporting tools and assist in testing and documenting new applications developed in-house
  • Assist IT staff in developing and delivering various end-user training programs and provide assistance in maintaining accurate user and technical documentation for support systems
  • Setup and configure desktop PCs, printers, and RF scanners, and provide on-site maintenance for desktop PCs, printers, and RF scanners
  • Participate as a member of 24×7 on-call support staff and maintain a positive attendance record by demonstrating consistent and punctual attendance on a regular basis
Requirements
  • Ability to prioritize and work independently, with basic hardware and software troubleshooting skills
  • Ability to read and interpret technical documents related to IT technology and respond effectively to non-technical users and communicate with technology staff members
  • Strong organizational skills with attention to detail, ability to handle multiple demands and priorities, and communicate clearly and effectively on all user levels
  • Positive attitude and desire for continued learning, with a minimum of four (4) years of relevant experience required
  • Associates Degree in an IT program preferred, or equivalent experience, with experience with physical, network, and software security, and experience with maintaining routing networks, VLANs, and ACLs

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