Healthcare Advocate

1 week ago

Eugene, Oregon, United States Optum Full time

Optum Job Description

Job Summary

We are seeking a dedicated and compassionate Healthcare Advocate to join our team at Optum. As a Healthcare Advocate, you will play a vital role in connecting patients with the care and resources they need to live healthier lives.

Key Responsibilities

  • Perform assessments to determine the best teaching methods and barriers to care that may affect patients' ability to comply with treatment.
  • Provide education and information to patients and their families, paying particular attention to providing education in a manner most suitable for an effective patient learning experience.
  • Provide ongoing follow-up, basic motivational interviewing, and goal setting with patients/families.
  • Assist patients in identifying goals for behavior change that are necessary for healthy lifestyle changes.
  • Provide referrals for services to community agencies as appropriate.
  • Help patients connect with transportation resources and give appointment reminders in special circumstances.
  • Follow-up with patients via phone calls or at clinic visits and document accurately in the EMR system.
  • Identify high ED utilizers and assist in creating a care plan to help the patient obtain care through their PCP's office.
  • Identify patients discharged to SNFs and track patients to identify when they are discharged to home.
  • Assist patients in locating housing and food opportunities.
  • Collaborate with Case Management in assisting patients locate appropriate Behavioral Health resources.
  • Assist patients with accessing insurance and welfare programs.
  • Work with the pediatric population in assisting parents with identifying special programs for their child.
  • Screen patients for social determinants of health.

Requirements

  • HS Diploma/GED
  • 18 years or older
  • Certification in Community Health Work required
  • Healthcare provider level CPR/BLS certification required
  • Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm, Monday to Friday

About Optum

At Optum, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Equal Employment Opportunity

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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