Healthcare Advocate

4 weeks ago

Eugene, Oregon, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Our mission is to help people live healthier lives and make the health system work better for everyone.

Key Responsibilities:

  • Perform assessments to determine best teaching methods and barriers to care that might affect patient's ability to comply with treatment.
  • Provide education and information to patients and their families, paying particular attention to providing education in a manner most suitable for an effective patient learning experience.
  • Provide ongoing follow-up, basic motivational interviewing and goal setting with patients/families.
  • Provide education that assists patients in identifying goals for behavior change that are necessary for healthy lifestyle changes.
  • Assist with recording of mutually agreed upon goals.
  • Provide referrals for services to community agencies as appropriate.
  • Help patients connect with transportation resources and give appointment reminders in special circumstances.
  • Follow-up with patients via phone calls or at clinic visits, and document accurately in EMR system.
  • Identify high ED utilizers and assist in creation of a care plan to help the patient obtain care through their PCP's office.
  • Identify patients discharged to SNFs and tracking patients to identify when they are discharged to home.
  • Assist patients in locating housing and food opportunities.
  • Collaborate with Case Management in assisting patients locate appropriate Behavioral Health resources.
  • Assist patients with accessing insurance and welfare programs.
  • Work with pediatric population in assisting parents with identifying special programs for their child.
  • Screen patients for social determinants of health.
  • Other duties as assigned.

Required Qualifications:

  • HS Diploma/GED
  • 18 years or older
  • Certification in Community Health Work required.
  • Healthcare provider level CPR/BLS certification required.
  • Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm, Monday to Friday. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

  • 1+ years experience working in a medical field
  • Knowledge of medical terminology
  • Experience with an EMR

At UnitedHealth Group, we believe everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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