Ambulatory Operations Director
7 days ago
At Cooper University Health Care, our commitment to providing exceptional healthcare begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols.
We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits program, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Job Summary:The Ambulatory Operations Director will be responsible for fostering an environment of service excellence, superior patient experience, employee, and provider engagement. This individual will plan and supervise the daily activities of clinical and business operations in the assigned practice.
The ideal candidate will implement and monitor compliance with enterprise-wide standard processes, optimize resources, and support and operationalize new growth initiatives. This role will also strive for continuous professional development and consistently and effectively communicate organizational information.
The Ambulatory Operations Director will be responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management.
This individual will make themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call-outs, or other unforeseen circumstances.
Key Responsibilities:- Foster an environment of service excellence, superior patient experience, employee, and provider engagement.
- Plan and supervise the daily activities of clinical and business operations in the assigned practice.
- Implement and monitor compliance with enterprise-wide standard processes.
- Optimize resources and support and operationalize new growth initiatives.
- Strive for continuous professional development.
- Consistently and effectively communicate organizational information.
- Manage clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management.
- Make themselves or designee available after hours for emergent issues.
- Minimum 3 years of experience in a healthcare leadership, manager level, or above.
- Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve local and organizational objectives.
- Demonstrated experience in improving assigned areas outcomes through creative and sustainable tactics.
- Knowledge and ability to utilize electronic health records to monitor key practice statistics, patient access metrics, and clinic operations.
- Excellent organizational, written, and verbal communication skills.
- Demonstrated excellence in customer service, patient experience, and operational improvement within the ambulatory setting.
- Strong knowledge of principles and practices of business/medical administration, management, and relationship management.
- Working knowledge of regulatory requirements in an ambulatory setting in the realm of HIPAA, scheduling, and billing.
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