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Manager/Director of Data and Operations

2 months ago

Cherry Hill NJ, United States Cooper University Health Care Full time

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. planning and supervising the daily
Activities of clinical and business operations in the assigned practice.
Implements and monitors compliance with enterprise-wide standard processes; Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen curcumstances.


#Supports the strategic direction of Ambulatory Operations as well as the Institute’s growth playbook by operationalizing new programs and growth initiatives.


#Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence.


#Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve organizational goals.


#Supports, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control.


#Supports, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.


#Performs data reporting and analysis to drive decision-making within span of control geared towards meeting organizational goals.


#Performs all related duties and/or special projects as assigned/required.


Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve local and organizational objectives.

Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics.

Knowledge and ability to utilize electronic health record in order to monitor key practive statistics, patient access metrics and clinic operations.

Demonstrated excellence in customer service, patient experience and operational improvement within the ambulatory setting.

Strong knowledge of principles and practices of business/medical administration, management and relationship management.

Working knowledge of regulatory requirements in an ambulatory setting in the realm of HIPAA, scheduling and billing.
Associate's degree or Bachelor’s degree preferred