Customer Service Advisor

3 days ago


El Paso, Texas, United States West Texas Agency El Paso Full time
About Us

At West Texas Agency El Paso, we value our policyholders and strive to provide them with the best possible experience. Our team of experienced professionals is dedicated to delivering exceptional customer service and ensuring that our policyholders feel valued and supported.

Job Description

We are looking for a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for managing inbound calls, responding to emails, and resolving customer complaints in a timely and professional manner.

You will also be required to process client policy modifications, confirm client insurance coverage, and provide evidence of insurance papers to policyholders. In addition, you will need to contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to ensure that the issue is resolved.

Responsibilities

• Remain up-to-date on new marketing initiatives to accurately address insurance-related questions using all available tools

• Demonstrate accuracy in processing client policy modifications based on the data given

• Manage inbound calls related to insurance policy concerns, customer complaints, and general queries

• Confirm client insurance coverage and provide evidence of insurance papers to policyholders

• Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved

Qualifications

• High school diploma or GED equivalent needed

• Previous customer service experience required

• Excellent active listening, interpersonal, and communication skills

• Ability to work in a fast-paced environment and meet deadlines

Benefits

We offer a comprehensive benefits package, including medical benefits, paid time off, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.

  • El Paso, Texas, United States Sam's Club Full time

    **Become a Frontline Retail Advisor at Sam's Club:**We are looking for a skilled and enthusiastic individual to join our team as a Frontline Retail Advisor. In this role, you will be responsible for assisting members with purchasing decisions and ensuring seamless transactions.**Key Requirements:**A high school diploma or equivalent is required.Prior...


  • El Paso, Texas, United States Paragon Prime Solutions Full time

    We are looking for a Retail Sales Performance Advisor to join our team at Paragon Prime Solutions. As a crucial part of our retail sales team, you will be responsible for driving sales performance and customer satisfaction.The estimated salary for this position is around $45,000 - $60,000 per year, depending on experience and location. We offer comprehensive...


  • El Paso, Texas, United States Family Dollar Full time

    Family Dollar offers a dynamic and supportive work environment for Customer Service Representatives to grow their careers.About the RoleThis position is responsible for delivering exceptional customer service, assisting customers with merchandise selection, and completing cash register transactions efficiently. Our ideal candidate will be a team player who...


  • El Paso, Texas, United States Furniture City Inc Full time

    Furniture City Inc is seeking a Customer Service Associate to provide exceptional customer experience and support in El Paso. The estimated annual salary for this role is $55,000 - $75,000, with a competitive commission structure of 6%-10%.Job SummaryThis position involves handling customer inquiries, resolving product issues, and providing information about...


  • El Paso, Texas, United States AEG Full time

    AEG, the parent company of the Dallas Cowboys, is seeking a talented and customer-focused individual to join their team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, promoting products, and achieving sales goals in a fast-paced retail environment.Job Description:As a Customer Service...


  • El Paso, Texas, United States Desert View Construction Inc Full time

    Job Title:Customer Service LiaisonAbout the Role:We are seeking a skilled Customer Service Liaison to ensure Homeowner satisfaction and maintain quality in customer service-related work.The ideal candidate will coordinate with the Customer Care Manager to schedule warranty personnel and subcontractors, contributing to overall Homeowner satisfaction.This role...


  • El Paso, Texas, United States Doggett Full time

    Job OverviewDoggett is a leading company in the industry, and we are seeking a highly skilled CUSTOMER SERVICE SPECIALIST to join our team. The ideal candidate will be responsible for promoting the sale of parts, service, and rental within the branch and responding to customer needs for parts and/or service.ResponsibilitiesThe Customer Service Representative...


  • El Paso, Texas, United States Spark Theory Innovations Full time

    Spark Theory Innovations is a leading provider of technology and communications services. We are seeking an experienced Customer Service Representative to join our diverse team of professionals. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and driving revenue growth through targeted marketing...


  • El Paso, Texas, United States SPECTRUM Full time

    Job Summary:We are seeking a highly motivated and results-driven Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service through inbound sales calls, ensuring customer satisfaction and loyalty.About the Role:Answer inbound sales calls in a professional and...


  • El Paso, Texas, United States Edfinancial Services LLC Full time

    At Edfinancial Services LLC, we are seeking a Customer Service Professional to join our team. As a key member of our customer-facing department, you will be responsible for receiving inbound calls and making outbound calls to potential customers. The ideal candidate will have excellent communication skills, a strong understanding of customer needs, and the...


  • El Paso, Texas, United States Sumitomo Wiring Systems (USA) Full time

    Job OverviewAs a Customer Service Representative at Sumitomo Wiring Systems (U.S.A.), Inc., you will play a crucial role in ensuring exceptional customer experiences. Located in El Paso, TX, this full-time position requires excellent communication and organizational skills to manage customer accounts and resolve issues efficiently.We are seeking a highly...


  • El Paso, Texas, United States Krispy Kreme Dyer Road Full time

    Job SummaryKrispy Kreme Dyer Road is seeking a highly motivated Cashier and Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, processing transactions accurately, and maintaining a clean store environment. This role requires a friendly, outgoing personality with excellent...


  • El Paso, Texas, United States Walmart Full time

    Walmart is currently hiring Customer Service Representatives to provide exceptional customer experiences in our retail stores. Key responsibilities include reviewing customer orders, selecting merchandise, and ensuring accurate order fulfillment. You will also contribute to maintaining a clean and organized store environment, which is essential for providing...


  • El Paso, Texas, United States Puro Maiz, Inc Full time

    About Us:">Puro Maiz, Inc is a leading provider of delicious Mexican cuisine. We are seeking a qualified Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer transactions, and maintaining a clean and organized workspace.">Key...


  • El Paso, Texas, United States Datamark, Inc. Full time

    Job SummaryDatamark, Inc. is hiring a Customer Service Representative I to join our team. In this role, you will be responsible for handling incoming calls and emails from customers, providing product or service information, and resolving issues in a professional and courteous manner.ResponsibilitiesAnswer customer inquiries and resolve issues in a timely...


  • El Paso, Texas, United States Floor & Decor Full time

    We are seeking a Customer Service Representative to join our retail team at Floor & Decor. In this role, you will be responsible for providing exceptional customer service, answering customer questions, and completing sales transactions accurately and efficiently. The estimated salary for this position is $13-$16 per hour, depending on location and...


  • El Paso, Texas, United States Crown Equipment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our parts customer care department, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.The ideal candidate will have excellent communication skills, both...


  • El Paso, Texas, United States Desert View Construction Inc Full time

    Job OverviewWe are seeking a highly motivated Customer Care Coordinator to join our team at Desert View Construction Inc. As a key member of our customer service team, you will be responsible for ensuring homeowner satisfaction and maintaining the highest level of quality in all aspects of our business.The ideal candidate will have a minimum of two years of...


  • El Paso, Texas, United States Jobsultant Solutions Full time

    About the job Customer Service AmbassadorThe ideal candidate is passionate about delivering exceptional customer experiences and proactive problem-solving. As a Customer Service Ambassador, you will be responsible for turning customers into loyal advocates.Key Responsibilities:Communicate with customers via phone, email, and chat to resolve their inquiries...


  • El Paso, Texas, United States Puro Maiz, Inc Full time

    Puro Maiz, Inc. offers a competitive salary and benefits package for our Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and processing customer transactions. The estimated salary for this position is $28,000 - $35,000 per year.You will be the first point of contact for customers and will play...