Customer Service Advisor
3 days ago
At West Texas Agency El Paso, we value our policyholders and strive to provide them with the best possible experience. Our team of experienced professionals is dedicated to delivering exceptional customer service and ensuring that our policyholders feel valued and supported.
Job Description
We are looking for a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for managing inbound calls, responding to emails, and resolving customer complaints in a timely and professional manner.
You will also be required to process client policy modifications, confirm client insurance coverage, and provide evidence of insurance papers to policyholders. In addition, you will need to contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to ensure that the issue is resolved.
Responsibilities
• Remain up-to-date on new marketing initiatives to accurately address insurance-related questions using all available tools
• Demonstrate accuracy in processing client policy modifications based on the data given
• Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
• Confirm client insurance coverage and provide evidence of insurance papers to policyholders
• Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
Qualifications
• High school diploma or GED equivalent needed
• Previous customer service experience required
• Excellent active listening, interpersonal, and communication skills
• Ability to work in a fast-paced environment and meet deadlines
Benefits
We offer a comprehensive benefits package, including medical benefits, paid time off, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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