Client Onboarding Coordinator
1 week ago
We are a leading regional accounting and IT firm seeking an in-person only Employee Onboarding Specialist in the Topeka office.
Job OverviewMize CPAs Inc. was recently named a Top 200 Workplace for 2024 by USA Today We are looking for someone to assist customers with technical problems, including resolving customer queries, recommending solutions, and guiding product user through features and functionalities.
Responsibilities- Respond to customer inquiries in a timely and accurate way, via phone or email
- Set up and maintain onboarding database for clients assigned
- Assist clients with updating and maintaining employee onboarding experience
- Identify customer needs and help customers use specific features of the onboarding database
- Stay up to date with state employment practices requirements
- Analyze and report product malfunctions
- Process and maintain E-Verify database
- Work with client staff to resolve E-Verify case discrepancies
- Answer questions from clients regarding matters related to complex I-9, E-Verify, and onboarding
- Research onboarding requirements for each client and update database for required reporting
- Update internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- In-office work during training, due to interaction necessary with trainer
- High School Diploma normally expected
- Strong verbal and written communication skills
- Ability to think critically, be organized, and dependable
- Tech savvy with ability to type at least 45 wpm
- Strong MS Office skills
Mize CPAs Inc. offers competitive salary and benefits, challenging projects, and ongoing professional development opportunities for our employees.
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