Customer Service Representative

2 days ago


Grand Rapids, Michigan, United States West Coast Self-Storage Full time
Job Title: Float-Customer Service/Assistant Property Manager

West Coast Self-Storage Group is seeking a highly motivated and customer-focused individual to join our team as a Float-Customer Service/Assistant Property Manager. This role is ideal for someone with retail sales and customer service experience who is looking to grow within our career path.

About the Role:
  • Provide exceptional customer service, including assessing customers' storage needs and guiding them through the leasing process.
  • Meet retail sales and occupancy objectives, while maintaining a high level of customer satisfaction.
  • Manage, audit, and balance cash drawer and petty cash, as well as perform general office tasks.
  • Maintain property to West Coast's Clean & Operational standards, including cleaning vacated units, sweeping, mopping, and changing light bulbs.
What We Offer:
  • $18.50/hour plus MONTHLY & QUARTERLY BONUS potential.
  • Mileage reimbursement.
  • Phone stipend.
  • Medical, Dental, Vision insurance.
  • Flexible Spending Account (FSA).
  • $10,000 Employer Sponsored Life Insurance.
  • Paid Sick and Vacation.
  • 401(k)/Roth with matching funds.
  • Annual Profit Sharing.
  • Employee Discount.
  • Referral Program.
  • On the Job Training.
  • Promotion opportunities.
Requirements:
  • Valid driver's license and reliable transportation.
  • Retail Sales, Cash Management, and Customer Service experience.
  • Ability to self-manage while working independently to complete team and company objectives.
  • Ability to work weekends and some holidays.
  • Basic computer skills and working knowledge of MS Office products (Excel, Word, Outlook).


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