Technical Support Specialist

1 week ago


White Sands, United States H2 Performance Consulting Full time

We are seeking a skilled Technical Support Specialist to join our team at H2 Performance Consulting. In this role, you will be responsible for providing user management support and troubleshooting individual account issues.

As a Help Desk Specialist, you will also be tasked with recording, analyzing, and preparing reports regarding problem resolution occurrences and trends. Additionally, you will develop standard operating procedures and user self-help training aids for recurring problems.

The ideal candidate will have 1-2 years of direct relative experience, a High School Diploma or related discipline, and one of the following certifications: CompTIA A+, Network+, SSCP, or CCNA-Security. At minimum, a Secret level clearance is required to start on contract.

H2 Performance Consulting offers competitive benefits, including health insurance, vision/dental insurance, paid time off, holiday pay, and 401K.

Estimated Salary: $60,000 - $80,000 per year



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