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Front Desk Representative

1 month ago

Petaluma, California, United States Courtyard Petaluma Full time
Job Summary:

As a Front Desk Agent at Courtyard Petaluma, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.

Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Operate the front desk computer system and maintain accurate records.
  • Assist with package delivery and mail management.
  • Perform other duties as assigned, including maintaining a clean and organized work area.
Requirements:
  • High school diploma or equivalent required.
  • Experience in a hotel or related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic knowledge of Microsoft Office suite.
Benefits:
  • Competitive hourly rate.
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.