Customer Relations Specialist

2 weeks ago

Petaluma, United States Mountanos Family Coffee & Tea Co. Full time

Mountanos Family Coffee & Tea Company is a leading coffee roasting and packaging company dedicated to delivering high-quality coffee products to customers nationwide. Our commitment to excellence and innovation has positioned us as a preferred partner for national accounts and co-packing services. We pride ourselves on fostering a collaborative and dynamic work environment where team members can thrive and contribute to our ongoing success.

Job Overview

The Customer Relations Specialist is responsible for performing various front office activities, customer service tasks, and maintaining the reception area. Key responsibilities include operating the companys multi-line telephone system, greeting visitors, taking customer orders, maintaining the office common areas organized and ensuring the highest level of customer service is provided at all times. This is a full-time, non-exempt position that reports to the Office Manager. Hours for this position are: 7am - 4pm, Monday through Friday.

Key Responsibilities

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Operate a multi-line telephone system, which includes answering phones, and screening and forwarding calls to appropriate parties.
  • Engage with existing customers to share company news and initiatives, such as new product offerings, discontinued products, etc.
  • Act as brand ambassador for all visitors.
  • Maintain workspace, keeping it organized and functional at all times.
  • Supervise the maintenance of office equipment, including copier, fax machine, etc.
  • Kindly greet and welcome visitors as per the Safe Quality Food (SQF) requirements.
  • Process customer orders in the company's order processing system.
  • Process customer order credit card transactions within 5 minutes of taking the order; for will-call customer orders, process credit card transactions upon receipt of faxed request.
  • Create and print labels for the production department.
  • File customer invoices.
  • Other general administrative duties as directed by the Office Manager.
  • Perform special projects and other duties as assigned by the Office Manager and President.
  • Other duties as required.

Qualifications & Skills

  • High School Diploma
  • Computer literacy, specifically MS Office Suite
  • Minimum of 3 years relevant experience
  • Ability to develop strong proficiency in the company's order processing system
  • Enjoy working in an office environment and communicating with clients, team members, and vendors
  • Strong phone and computer skills
  • Working knowledge of mail processes, such as postage machine, FedEx, and UPS
  • Superb planning and organizational skills
  • Excellent interpersonal and communication skills
  • Excellent phone etiquette & customer service approach
  • Ability to handle and prioritize multiple tasks
  • Friendly demeanor and professional manner

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position requires extensive sitting, some bending, lifting (up to 25 pounds), stooping and stretching. Effective eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, a photocopy machine, telephone, calculator, and other office equipment is also required. The noise level in the work environment is moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Mountanos Family Coffee & Tea provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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