Hospitality Operations Manager

5 days ago

Albuquerque, New Mexico, United States Element by Westin Albuquerque Uptown Full time

Estimated salary range for this position is $45,000 - $60,000 per year.

About the Job

We are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team at Element by Westin Albuquerque Uptown. As a key member of our hospitality operations team, you will be responsible for overseeing the daily operations of our food and beverage department, ensuring exceptional customer service, and maintaining high standards of quality and cleanliness.

Key Responsibilities:

  • Supervise and lead the food and beverage team, including servers, bartenders, banquet associates, and kitchen staff.
  • Provide guidance, training, and support to team members to ensure exceptional service delivery.
  • Foster a positive and collaborative work environment that encourages teamwork and mutual respect.

Operational Management:

  • Oversee daily operations of the food and beverage department, including opening and closing procedures.
  • Ensure food preparation and delivery time is executed in a timely manner and quality is up to standard.
  • Ensure compliance with health and safety regulations and sanitation standards in accordance with local health code.

Customer Service:

  • Greet guests and ensure their dining experience meets or exceeds expectations.
  • Address guest inquiries, concerns, and feedback in a professional and timely manner.
  • Implement strategies to enhance customer satisfaction and loyalty.

Quality Control:

  • Problem-solve any guest issues and make improvements to enhance service delivery while monitoring food and beverage quality.
  • Conduct regular inspections of dining area, service stations, and kitchen facilities to maintain cleanliness and organization.
  • Adhere to food and beverage standards set by the brand for menu items, staff training, and operational procedures.
  • Investigate and resolve complaints concerning food quality and service.
  • Collaborate with the culinary team to develop and update menus based on guest feedback.
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Follows established policies to ensure inventory control, limiting access and ensuring all food and liquor inventories are properly secured.
  • Comply with all NM Serv Safe practices and gain the appropriate food handling certification.
  • Complies with State laws for serving Alcoholic Beverage and manages guest alcohol intake.
  • Follow proper workplace safety regulations.

Financial Management:

  • Review hotel forecast and Banquet Event Orders to schedule based on business needs.
  • Ensure compliance of employees with established security, sales, and record-keeping procedures and practices.
  • Manage labor and department expenses to meet departmental budget requirements.
  • Monitor sales performance and implement strategies to maximize profitability.

Requirements:

  • Previous experience in a supervisory role within the food and beverage industry.
  • Strong leadership and interpersonal skills with the ability to motivate and inspire team members.
  • Understanding of health and safety regulations and sanitation standards.
  • Excellent communication and guest service skills.
  • Knowledge of F&B operations, including inventory management and cost control.
  • Serve Safe certified or the ability to obtain certification upon employment.
  • New Mexico alcohol certification or the ability to obtain certification upon employment.
  • Flexibility to work evenings, weekends, and holidays as needed.

We offer a competitive compensation package and opportunities for growth and development. If you are passionate about delivering exceptional customer service and leading a dynamic team, please apply today

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