Systems Support Technician I
3 weeks ago
Lifeline is a dynamic and locally owned Managed Service Provider (MSP) with 20 years of steady growth and progressive expansion. We are seeking a skilled Systems Support Technician I to join our team and contribute to our mission of delivering exceptional IT services.
Key Responsibilities:
- Provide first-level technical support for service requests related to workstations, servers, printers, networks, and vendor-specific hardware and software.
- Schedule field technical resources on the ConnectWise dispatch portal as needed.
- Offer IT support for technical issues involving Microsoft's core business applications and operating systems.
- Support disaster recovery solutions and basic technical support at the network level, including WAN and LAN connectivity, routers, firewalls, and security.
- Implement and support basic remote access solutions, such as VPN, Terminal Services, and RDP.
- Maintain and review system documentation in ConnectWise and IT Glue.
- Communicate effectively with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages.
Requirements:
- Basic understanding of operating systems, business applications, printing systems, and network systems.
- Excellent interpersonal skills, including telephony skills, communication skills, active listening, and customer care.
- Diagnosis skills for technical issues.
- Ability to multitask and adapt to changes quickly.
- Technical awareness to match resources to technical issues appropriately.
- Service awareness of all organization's key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills for quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment.
Salary Range: $55,000 - $65,000. Full benefits. This is a full-time, exempt, salaried position with general work hours of M-F 8:00am - 5:00pm.
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