Customer Service and Sales Representative

3 weeks ago


Los Angeles, California, United States CALPAK Full time

**Job Description:** As a Customer Service and Sales Representative at CALPAK, you will play a critical role in delivering exceptional customer experiences and driving sales growth. You will be part of our dynamic team, working together to create a unique shopping environment that inspires customers to explore our innovative luggage and travel accessories.

**Key Responsibilities:

  • Be a brand ambassador, building lasting customer relationships and delivering an unforgettable shopping experience.
  • Stay energetic and positive while handling customer inquiries and resolving issues promptly.
  • Assist store leadership in executing marketing programs and driving sales.
  • Use tools to meet KPIs, maintain product knowledge, and keep up with retail trends.
  • Accurately process transactions using POS (Shopify) and handle cash responsibly.
  • Ensure proper stock levels, handle inventory, and follow store opening/closing procedures.

The estimated salary for this role is around $35,000-$50,000 per year, depending on location and experience.

**Requirements:

  • Strong interpersonal skills with a passion for helping customers.
  • Great time management and problem-solving abilities.
  • Willingness to adapt to a flexible schedule, including weekends and holidays.
  • Ability to handle physical demands such as standing, lifting, and stocking merchandise.


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