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Financial Services Ambassador

2 months ago

Blue Springs, Missouri, United States CNG Holdings, Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as an Assistant Store Manager at CNG Holdings, Inc. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service, ensuring regulatory compliance, and driving sales growth.

Key Responsibilities
  • Sales and Customer Service: Serve and educate customers on our product portfolio, presenting all options for products and/or services that meet their needs.
  • Issue Resolution: Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
  • Communication: Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
  • Outbound Sales: Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
  • Cash Handling: Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, moving cash from a secure safe to a cash drawer, and other cash handling requirements.
  • Transaction Processing: Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
  • Compliance: Comply with federal and state regulations and Company policies and procedures.
  • Training and Development: Complete compliance trainings and quarterly I Agree timely.
Requirements
  • Education: High school diploma, GED, or equivalent experience.
  • Experience: 1+ year(s) of experience with sales, customer service, and/or cash handling preferred.
  • Skills: Strong customer service, active listening, and verbal and written communication skills; proficient in Microsoft Office programs; ability to multitask, prioritize, and work in an autonomous environment.
  • Physical Demands: Call center/retail/office environment; extensive cash handling; extended phone usage; long periods of standing; extended viewing of computer screens and typing; must be able to lift up to 50lbs, with or without reasonable accommodations.
  • Travel and Attendance: Must be able to travel to all stores within the assigned district with personal vehicle; may be asked to travel to neighboring districts; may require overnight travel; must work assigned shifts as scheduled.
Why Choose CNG Holdings, Inc.

CNG Holdings Inc. is a respected leader in the financial services industry, providing a wide range of convenient and accessible financial products and services designed to improve customers' financial situations. Our mission is to help and educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers' lives and the communities we serve.

We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.