Ambulatory Support Specialist

3 weeks ago


Allentown, Pennsylvania, United States St. Luke's University Health Network Full time
Job Summary

We are seeking a highly skilled Ambulatory Support Technician to join our team at St. Luke's University Health Network. As a key member of our healthcare team, you will be responsible for resulting outpatient chart documents from all SLUHN practices into the Epic medical record according to department policies and procedures.

Key Responsibilities
  • Create orders, result tests/procedures, and attach documents from offices and incoming faxes to the patient medical record.
  • Update Health Maintenance and Value Based data as appropriate.
  • Work in a third-party system to validate potential duplicates and complete error resolution process to enable documents to be sorted to the medical record, and additional workbaskets as needed.
  • Notify physician offices of Prothrombin Time Test and INR results and respond to daily calls from offices regarding high-priority resulting.
  • Meet department quality standards for resulting, including a 95% accuracy rate and a minimum of 50 results daily.
  • Meet department standards for timely completion of tasks, including a 24-hour turnaround time.
  • Maintain productivity data sheet daily.
Requirements

To be successful in this role, you will need:

  • A high school graduate with medical terminology knowledge preferred.
  • Work experience in a medical record or medical office environment with an appropriate knowledge base, including laboratory results.
  • A minimum of 1 year of experience in the field.
About St. Luke's University Health Network

St. Luke's University Health Network is an equal opportunity employer committed to providing a work environment that is inclusive and respectful of all employees. We are proud of the skills, experience, and compassion of our employees and are dedicated to satisfying the mission of our organization, which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses, and other healthcare providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for healthcare.



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