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Customer Service Representative

2 months ago

Knightdale, North Carolina, United States Zaxby's Full time
About Zaxby's

Zaxby's is a fast-casual restaurant chain that prides itself on providing a fun and welcoming atmosphere for its guests. As a member of our team, you will be part of a family-oriented environment that values excellent customer service and quality food.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier. As a Cashier, you will be the first point of contact for our guests and will be responsible for delivering a great experience through excellent service and attention to detail.

Key Responsibilities
  • Take and enter orders accurately and efficiently
  • Handle payments and operate a cash register
  • Keep the dining room and other guest areas clean and organized
  • Provide excellent customer service by following standard operating procedures with a sense of urgency
Requirements
  • Must be 16 years of age or older
  • Must be able to work 20 or more hours per week
  • Must be able to work opening and daytime shifts
Benefits
  • Free meal on days worked
  • Team member recognition program
  • Team member referral bonus
  • Flexible hours
  • Fun environment
  • Opportunities to advance
  • Paid time off for full-time employees
  • Medical, dental, and vision benefits for full-time employees
  • Scholarship opportunities
  • 25% Uber discount to and from work
Capabilities
  • Sit, stand, and walk continuously
  • Occasionally stoop, bend, crouch, or climb, including the use of ladders
  • Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
  • Continuous use of hands and wrists for grasping and fine manipulation
  • Communicate proficiently through speech, reading, and writing
  • Maintain effective audio-visual perception and judgment to observe and respond to the environment
  • Work in an environment that features hot and cold temperature variations and exposure to food allergens
  • Operate and work safely with restaurant equipment, including knives, fryers, and potentially hazardous equipment
Core Values
  • Guest Focused: Our success is linked to satisfied guests. We will keep the guest at the center of everything we do.
  • Develop Talent: We recognize that people are our most important asset. We strive to attract, motivate, recognize, and develop the best, diverse talent possible.
  • Operational Excellence: We execute our systems with excellence. We strive to achieve the highest quality possible in everything that we do.
  • Continuous Improvement: We deliver what we promise but strive to deliver more than is expected. We will embrace change when it allows us to improve excellence.