Outpatient Program Coordinator

4 days ago


Henderson, North Carolina, United States Lifepoint Behavioral Health Full time
Job Summary

Lifepoint Behavioral Health is seeking a highly skilled and detail-oriented Outpatient Coordinator to join our team. As a key member of our outpatient department, you will play a critical role in ensuring the smooth operation of our programs and services.

Key Responsibilities
  • Monitor and complete necessary audits for patient care tracking.
  • Handle all aspects of the admission process, including supporting the completion of pre-admission paperwork as applicable.
  • Track and collect required assessments and surveys, such as BASIS-32/CABA and patient satisfaction surveys.
  • Maintain a supply of therapeutic tools, such as worksheets, videos, and games, for clinician use.
  • Per the therapist's dictation, maintain the programming schedule.
  • Support with charge reconciliation and entering as required.
  • Support the team with patient group assignments and coordination efforts.
  • Support with vital and UDS capture as needed.
  • Complete DCAR reporting in a timely and accurate fashion.
  • Maintain staff schedules and ensure staffing for the program.
  • Monitor and record attendance, including tardiness and absences.
  • Support in organizing and filing paperwork.
  • Audit charts and communicate with the treatment team to ensure chart compliance.
  • Interface with others to ensure completion of physician follow-ups from CPE.
  • Manage Family Session Schedules as required by the program.
  • Provide transportation daily via hospital vehicle to patients to/from home into the IOP Program.
  • Work with the business office and the utilization review department to ensure payment for services.
  • Perform pre-certifications and concurrent reviews.
  • Develop relationships with payer sources.
  • Interface with the UR department to ensure service coverage for patients.
  • Maintain program and patient information and data to create reports, census, and assist the Business Office in reporting.
  • Maintain a positive working relationship with referral sources, community agencies, and organizations.
  • Schedule CPEs, nursing assessments, H&P, and psychosocial assessment with the appropriate clinician and per required timeframe.
  • Schedule or complete UDS collections, including random screenings.
  • Ensure orders are obtained for patients prior to starting services (as applicable).
  • Actively participate in the therapist's discharge planning needs.
  • As directed, create appointments, start follow-up care process, and complete interfacing with organizations.
  • Cross-train and support in various outpatient functions, including PCA, transportation, and financial counseling.
  • Conduct appointment reminder calls.
  • Collect copays and deductibles as applicable.
  • Manage organizational tools to ensure efficient operations, including bed boards/group room assignments, treatment team schedule, flash reports, etc.
  • Provide impeccable customer service to patients, families, referral sources, and stakeholders.
Qualifications

Education/Licensure:

  • High school degree or equivalent.
  • Valid driver's license.
  • CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact.


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