Night Auditor Part Time

1 month ago


Stamford, Connecticut, United States Excel Hotel Group Full time
Job Summary

We are seeking a detail-oriented and customer-focused Night Auditor to join our team at Excel Hotel Group. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk during evening hours, providing exceptional guest service, and maintaining accurate financial records.

Responsibilities
  • Guest Check-In/Check-Out: Welcome guests in a friendly and professional manner, register guests, issue room keys, and provide information on hotel services and room location.
  • Payment Processing: Accurately process all cash and credit card transactions in accordance with established procedures, including posting charges, completing cashier reports, and preparing deposits.
  • Customer Service: Provide information and assistance to guests and visitors, respond to guest complaints, and make service recovery gestures to ensure total guest satisfaction.
  • Safe-Deposit Box Management: Issue, control, and release guest safe-deposit boxes as needed.
  • Communication: Communicate any outstanding guest requests or issues to management for additional monitoring or follow-up.
Qualifications
  • Customer Service Experience: 1-2 years of customer service experience required.
  • Physical Demands: Ability to stand for 8 hours.
  • Technical Skills: Basic knowledge of computers and software, including ability to use email, word processing, spreadsheet software, and hotel management system.
Benefits
  • Competitive Compensation: $17.70 per hour.
  • Excellent Benefits: Medical, dental, life, PTO, and 401k with company match for full-time associates.
  • Travel Discount Program: We offer an excellent travel discount program.
  • Opportunity to Grow: We promote from within, providing opportunities for career advancement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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