Customer Service Representative
4 weeks ago
The CLUB Customer Service Outfitter is a key member of our team, responsible for providing exceptional customer service and promoting the benefits of becoming a CLUB Member. This role requires a strong commitment to customer satisfaction, product knowledge, and operational excellence.
Key Responsibilities- Provide world-class customer service, ensuring a pleasant and productive shopping experience for all customers.
- Present customers with the opportunity to become a CLUB Member or provide current members with a unique and exclusive experience.
- Execute all CLUB operational and compliance programs, including sales, customer experience, and regulatory compliance.
- Demonstrate products to customers and remain knowledgeable of advertised sales.
- Help meet metric goals and objectives for self and store, including keeping CLUB inventory accurate and the CLUB Booth clean and organized.
- Provide full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
- Provide daily feedback and reports in a timely and accurate manner.
- Provide peer coaching, recognition, and support as a CLUB advocate and representative.
- Provide service to all areas of the store based on business need.
- High school diploma or equivalent experience.
- 0 to 2 years of experience in a customer service environment.
- Excellent organization skills and attention to details.
- Excellent verbal and written communication skills.
- Adaptability to new processes and procedures.
- Excellent self-motivation and initiative while unsupervised.
As a Bass Pro Shops employee, you'll enjoy a range of benefits, including discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions. You'll also have access to dental, vision, voluntary benefits, 401k retirement savings, paid holidays, paid vacation, and the Bass Pro Cares Fund.
Bass Pro Shops is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations as needed.
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