HR Shared Services Supervisor
3 weeks ago
Job Summary
Dollar General Corporation is seeking a highly skilled HR Shared Services Supervisor to oversee the administration of leave programs and supervise business processes. The ideal candidate will have exceptional knowledge of laws and regulations around Leave of Absences, including FMLA and ADA requirements.
Key Responsibilities
- Interpret and administer leave programs and policies in accordance with applicable federal and state employment laws.
- Maintain detailed knowledge of all leave programs and answer employee inquiries pertaining to programs, processes, procedures, and communications.
- Provide excellent customer service to employees regarding the leave of absence process.
- Responsible for escalated FMLA/leave disputes between the outside leave administrator, employees, managers, including leave eligibility.
- Ensure updated information is provided to outside leave administrators, including job descriptions, salary continuation plan documents, short-term disability plan changes, organizational changes, and changes to leave of absence company policies.
- Process invoices and accruals for leave administration and disability payments.
- Partner with outside vendors and management to assure promptness and consistency in decision-making related to leave enrollments.
- Oversee business processes around leave programs, including communications with employees, communications with vendors, tracking benefit payments, and monitoring of start and stop leave dates to ensure employees' benefits are properly reflected.
Requirements
- Previous supervisory or team leadership experience preferred.
- 2-5 years of Human Resource experience, including Payroll processes, Leave Administration (FMLA, CFRA, military, pregnancy disability, maternity and parental, personal leaves, and HR systems-related experience.
- 3-5 years of experience with training customer service, project management, and quality management.
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