Client Support Specialist
1 week ago
We are B Squared Consulting, LLC, a reputable provider in the communications sector, dedicated to enhancing connectivity for our clients. Our mission is to foster better communication methods while contributing positively to the communities we serve.
Role Overview
As a vital member of our team, you will play a key role in:
- Managing customer inquiries through various channels, ensuring all aspects of the request are addressed to support our clients effectively.
- Establishing and nurturing cooperative relationships with colleagues to promote a harmonious work environment.
- Delivering exceptional customer service by thoroughly informing clients about the features and advantages of our products and services.
- Supervising the order processing for customers, ensuring that all specifications, pricing, locations, and pertinent details are accurately recorded and timely managed.
We are looking for individuals who possess:
- A strong customer focus, adaptability to diverse personalities, teamwork skills, and a sense of accountability.
- Outstanding communication abilities and active listening skills.
- Meticulous attention to detail, the capacity to handle multiple tasks, and proficient problem-solving skills. The ideal candidate will be comfortable independently investigating customer concerns and demonstrating sound judgment in resolving issues.
If you resonate with this role, we encourage you to reach out. We provide a comprehensive benefits package that reflects our commitment to our team.
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