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Customer Care Associate

2 months ago

Woodward, Iowa, United States B Squared Consulting, LLC Full time
Company Overview

We are B Squared Consulting, LLC, a reputable provider in the communications sector, dedicated to enhancing the way our clients connect through internet, video, and voice services. Our mission is to foster improved communication methods while contributing positively to the communities we serve.

Role Overview

As a vital member of our team, you will play a key role in ensuring customer satisfaction through various channels. Your responsibilities will include:
  • Managing customer inquiries and requests through multiple communication methods, ensuring a comprehensive approach to support.
  • Fostering strong collaborative relationships within the team to enhance service delivery.
  • Delivering exceptional customer experiences by thoroughly informing clients about our products and services.
  • Supervising the order processing for customers, ensuring all details such as specifications, pricing, and locations are accurately recorded and managed in a timely manner.
Candidate Profile

We are looking for individuals who possess the following qualities:
  • A strong customer focus, adaptability to various personalities, and a commitment to teamwork and accountability.
  • Outstanding communication and active listening abilities.
  • Meticulous attention to detail, capability to handle multiple tasks, and effective problem-solving skills are crucial for success in this position. The ideal candidate will be comfortable independently investigating customer concerns and demonstrating sound judgment.
Additional Insights

If you are excited about contributing to a dynamic team and making a difference in customer experiences, we encourage you to reach out. We provide a comprehensive benefits package to support our employees.