Operations Manager

2 days ago


Arizona City, Arizona, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a highly skilled Operations Manager to lead our store operations and drive sales and profits. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service, managing inventory, and leading a team of well-trained team members.

Key Responsibilities
  • Assist the Store Manager in planning and executing store workload, ensuring timely completion of tasks and projects.
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws and regulations.
  • Support and participate in truck unloading and stocking processes, ensuring efficient and effective execution.
  • Achieve individual and team Key Performance Indicators (KPIs), driving sales and profits.
  • Manage visual merchandising standards, executing feature space and seasonal layouts.
  • Execute inventory management processes, ensuring accurate and efficient stock levels.
  • Manage and execute merchandise operations and Omni-channel processes.
  • Train, observe, and coach team members to achieve results, participating in performance management and talent development.
  • Interact with customers in a positive and respectful manner, providing solutions and assistance.
  • Assist with Omni-channel processes and cross-train in Custom Framing selling and production.
Requirements
  • Retail management leadership experience, with a proven track record of success.
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, and carrying.
  • Ability to access high shelves by ladder or similar equipment, and work in a fast-paced retail environment.
Work Environment

Public retail store setting, with climate-controlled areas and some outdoor work. Frame shop contains glass cutter and heat press.

Benefits

Michaels Stores offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. Visit Michaels Benefits (MIKBenefits.com) for more information.

Michaels is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals. We provide reasonable accommodations for people with disabilities and engage in the interactive process to find a reasonable accommodation.


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