Practice Coordinator

5 months ago

Cookeville, United States Northside Family Dentistry Full time
Assistant Practice Director

Position Snapshot:
  • Company: Golden Oak Sedation Dental & Implant Center
  • Position Title: Practice Coordinator
  • Location: Cookeville, Tennessee
  • Compensation: Negotiable + bonus potential based on production

Position Mission:
  • As Assistant Practice Director, you will be a key member of an excellent team charged with the care and treatment of our patients. You will be responsible for the office front desk, communicating with patients, scheduling patients, and helping with insurance benefits. You’ll be an integral part of our team and will help be a part of providing excellent dental care to our valued patients.
  • Be a Vibrant Part of a Modern Dental Practice Established private practice is searching for an experienced dental professional to assume the Assistant Practice Director role. This role is of critical importance to our office and offers high visibility and great income potential. For this role, you need great people skills, a positive outlook, the ability to listen well, explain things clearly, and be persuasive, plus a genuine belief in the power of dentistry to improve people's lives. The candidate must be polished, with a professional appearance and demeanor, an outgoing personality, and someone who connects easily and genuinely with others. Experience working in a dental office is required. A hygiene or dental assisting background is a definite plus and a treatment coordinator is highly preferred. We offer competitive salaries, commissions, bonus incentives, paid holidays and vacations, 401k matching contributions, and more. We are looking for someone ready to come on board immediately. Contact us to find out more about this exciting career opportunity.

KPIs / Performance Metrics:
  • Handles patient calls/questions in order to achieve and maintain extremely high patient satisfaction ratings 
  • Meet standards of integrity and professionalism expected
  • Compliance with OSHA, HIPAA, and other regulatory guidance
  • Attends team/company meetings and contributes to mandatory/required training 
  • Works closely with the Practice Director to handle collections, patient financing, and other related matters. 
  • Maintains and updates the dental fee schedule, maintains accurate records for grant-funded services, creates necessary reports, resolves billing issues, reviews AR balances regularly and collects on open balances, submits patient refund requests when necessary, balances daily collections, and makes certain that deposits are submitted daily.
  • Tracks vital department statistics and completes appropriate analysis on a monthly, quarterly, and annual basis to show trends and recognize successful performance by staff members, and to uncover problem areas before they become serious. 
  • Collaborates with appropriate personnel to arrange transportation for dental patients as needed.
  • Under the supervision and direction of the Practice Director, handles work scheduling matters, including requests for paid and/or unpaid time off, and approval of department timesheets in accordance with departmental and organizational policies and procedures. 
  • Familiar with the organization’s evacuation plans and the role of the Dental Staff in the event of an emergency. 
  • Participates in committee meetings, including but not limited to, Performance Improvement and Safety, and performs duties as assigned.
  • Update job knowledge by completing mandatory training programs; participating in educational opportunities; maintaining personal networks; and participating in professional organizations as applicable. 
  • Collaborates with Practice Director on contents of team meetings and conducts staff training as assigned
  • Ensures all Dental Center safety checks and operations logs are completed accurately and timely
  • Manages special projects as required. Completes these assignments by establishing objectives, determining priorities; managing time; gaining the cooperation of others, monitoring progress; problem-solving, and making adjustments to plans.
  • Assists in the development and implementation of new programs and project initiatives in the Dental Clinic.

Required Qualifications:
  • 3+ years of experience successfully leading and managing offices
  • 5+ years experience in a dental / healthcare organization
  • Monthly travel is required, sometimes including flights and overnight stays
  • Experience reading and acting on financial reporting (e.g. Profit & Loss statements) preferred

Other Desirable Qualifications:
  • Working knowledge of dental procedures and terminology
  • 2+ years managing multiple practices or retail store locations
  • Experience in dental practice management

Job Responsibilities:
  • Continuous assessment of all staffing needs and providing support with effective recruitment.
  • Providing training and development support to ensure all staff of supported practices demonstrate knowledge of the business model, operating procedures, and protocols.
  • Responsible for running end-of-the-month, and managing A/R reports.
  • Supporting the achievement of performance targets & budgeted goals.
    Other related functions as requested by supported practice owners.
  • Multi-location, retail operations management experience in customer or patient-based industry.
  • Profit and loss responsibility with the ability to interpret and act upon financial statements.
  • Maintains professional appearance/conduct in order to make a great first impression.
  • Manages office schedule and patient flow to assure efficient/timely patient care (and opportunities for walk-ins).
  • Organizes and prioritizes as appropriate to accomplish office objectives. 
  • Answered telephone calls and scheduled patients for appointments in accordance with patient preferences and office procedures. Also provides information requested from patients, takes messages, and returns all missed calls/voicemails.
  • Greets patients upon entering the practice and communicates patients' readiness to other clinical staff.
  • Checks patients in and out.
  • Keep accurate records using various computer software. 
  • Registers new patients and assists with the preparation of required paperwork. Documents accurate/complete information in a practice management system. 
  • Treats all patients kindly with the expected level of professionalism, friendliness, and courtesy. Assures patients feel comfortable, important, and valued. 
  • Communicates and expresses issues ideas, issues, and concerns calmly and professionally. 
  • Maintains calm under pressure or high-stress situations. 
  • Organizes reception reading material, booklets, and pamphlets; assures materials are current, neat, and orderly throughout the day.
  • Makes and documents reminder calls; adjusts schedule as necessary to minimize no-shows.
  • Conducts reminder calls for patients with treatment plans that are unscheduled.
  • Conducts an efficient and timely morning huddle. Discusses the day's schedule, the previous day's performance, patient flow, production/collection goals, and any other pertinent or contentious issues.
  • Educate patients on available payment options that meet their needs.
  • Collects payment for dental services/products.
  • Creates/maintains doctor call list. 
  • Performs various general administrative duties including but not limited to preparing reports, communicating with insurance companies, vendors, suppliers, equipment repair technicians, etc.
  • Schedules patient appointments and follow-up appointments in order to achieve an efficient schedule.
  • Maintains/adjusts schedule in order to reach daily, weekly, and monthly practice production/collections goals.
  • Submits insurance claims as necessary.
  • Maintains accurate reporting for all accounts receivable and outstanding patient and insurance payments due. 
  • Prepares draft documents and communication (written, email, etc.) on behalf of the doctor. 
  • Keeps team members informed of scheduling concerns. 
  • Demonstrates excellent interpersonal, communication, and customer service skills.
  • Always meets the standards of professional and ethical conduct.
  • Efficiently works and communicates with various team members.
  • Assists in cleanliness, maintenance, and upkeep of instruments, equipment, and facilities.
  • Assist with dental/medical emergencies as necessary.
  • Addresses problems and recommends effective solutions with the work supervisor at the appropriate time and place.
  • Maintains an exceptional level of cleanliness for reception and front office area.
  • Planned, tracked, and managed minor improvement projects.
  • Meets deadlines and works well under pressure and is very detail-oriented.
  • Perform other duties as assigned.
  • Lead by example and coach the team to provide exceptional patient experiences.
  • Maintain focus on a productive schedule that supports dentists and hygienists as they deliver high-quality patient care and exceptional experiences.
  • Work within budget guidelines to maintain supported office profitability.
  • Manage accounts receivables including timely and accurate insurance claim processing and patient billing.
  • Assist patients with applying for credit and other financial assistance.
  • Coordinate daily team huddles, weekly team meetings, and quarterly practice business meetings.
  • Provide ongoing feedback, training, and annual performance & salary reviews for team members within the practice.
  • Serve as the point person for office management duties
  • Schedule team members to ensure adequate shift coverage and facilitate requests for time off.
  • Maintain protocols and guidelines as they relate to patient privacy (HIPAA) and team member safety (OSHA).
  • Assist in the interviewing, onboarding, and training of new hires.

Job Benefits:
  • Dental Benefits
  • 401(k) with a Company Match
  • Paid Vacation and Holidays
  • Training and Development
  • Competitive compensation package 
  • Fun work atmosphere and positive culture
  • Opportunities to earn bonuses/incentives
  • Work on a high-performance team of A-players
  • Modern office equipped with the latest technology & digital radiography
  • Challenging assignment where you can play a key role

  • Therapy Services Coordinator

    4 weeks ago

    Cookeville, Tennessee, United States NHC Full time

    Job SummaryThis Therapy Services Coordinator role involves coordinating and supervising physical therapy services, providing treatment plans as ordered by physicians, and delegating tasks to licensed therapy assistants. The successful candidate will be a graduate of a BS or MS level course in physical therapy and hold a valid license or registration in the...

  • Patient Advocate Coordinator

    2 weeks ago

    Cookeville, Tennessee, United States Deaconess HomeCare Full time

    Patient Advocate Coordinator Position:At Deaconess HomeCare, we believe that every patient deserves compassionate and personalized care. As a Patient Advocate Coordinator, you will play a vital role in ensuring our patients receive the highest quality care possible.Key Responsibilities:Serve as a liaison between patients, families, and healthcare...

  • Medical Oncology Practice Leader

    4 weeks ago

    Cookeville, Tennessee, United States The Medicus Firm Full time

    We are seeking a Medical Oncology Practice Leader to join our team at The Medicus Firm. As a key member of our organization, you will play a vital role in shaping the future of our practice, driving innovation, and delivering exceptional patient outcomes.The estimated salary range for this position is $280,000 - $350,000 annually, reflecting the importance...

  • Senior Construction Coordinator

    2 days ago

    Cookeville, Tennessee, United States InfoVision Inc. Full time

    Overview:We are seeking an experienced Construction Manager to join our team. As a key member of our construction operations department, you will be responsible for overseeing various construction projects, ensuring timely completion, and maintaining accurate records.About the Role:The successful candidate will possess a strong background in OSP construction...

  • Dental Care Coordinator

    3 weeks ago

    Cookeville, Tennessee, United States Northside Family Dentistry Full time

    OverviewNorthside Family Dentistry is seeking a skilled and professional Patient Service Representative to join our team. As an integral part of our front office staff, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our practice.

  • LPN Licensed Practical Nurse Full-Time Night Shift

    1 month ago

    Cookeville, United States QCHC Inc Full time

    LPN Licensed Practical Nurse Full-Time Night Shift -Putnam County EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Description...

  • LPN Licensed Practical Nurse Full-Time Day Shift

    1 month ago

    Cookeville, United States QCHC Inc Full time

    LPN Licensed Practical Nurse Full-Time Day Shift -Putnam County EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Description ...

  • Dental Office Coordinator

    1 month ago

    Cookeville, Tennessee, United States Northside Family Dentistry Full time

    We are seeking a highly skilled Patient Services Representative to join our team at Northside Family Dentistry. As a key member of our office staff, you will be responsible for providing exceptional patient care and ensuring a positive experience for all visitors.Key Responsibilities:Maintain accurate records using various computer software and keep...

  • Licensed Practical Nurse

    1 week ago

    Cookeville, United States Signature Healthcare Full time

    About Us Signature HealthCARE of Putnam County is a 175-bed skilled nursing facility that offers a wide array of services from short-term rehabilitation to traditional long-term care. The vision, to radically change the landscape of long-term care forever. Through education and empowerment, we earn the trust of every resident, family member, and the...

  • Licensed Practical Nurse

    5 days ago

    Cookeville, United States Signature Healthcare Full time

    About Us Signature HealthCARE of Putnam County is a 175-bed skilled nursing facility that offers a wide array of services from short-term rehabilitation to traditional long-term care. The vision, to radically change the landscape of long-term care forever. Through education and empowerment, we earn the trust of every resident, family member, and the...

  • Licensed Practical Nurse

    5 days ago

    Cookeville, United States Signature Healthcare Full time

    About Us Signature HealthCARE of Putnam County is a 175-bed skilled nursing facility that offers a wide array of services from short-term rehabilitation to traditional long-term care. The vision, to radically change the landscape of long-term care forever. Through education and empowerment, we earn the trust of every resident, family member, and the...

  • Operations Manager

    3 weeks ago

    Cookeville, Tennessee, United States Northside Family Dentistry Full time

    Company Overview">Northside Family Dentistry is a dynamic dental practice that provides exceptional care to patients in the community. Our team is dedicated to delivering top-notch service and promoting a positive, supportive work environment.">Salary">The estimated salary for this role is between $65,000 - $85,000 per year, depending on experience and...

  • Home Health Nurse

    4 weeks ago

    Cookeville, Tennessee, United States SunCrest Home Health Full time

    We are seeking a skilled Home Health Nurse to join our team at SunCrest Home Health. This rewarding role offers the opportunity to make a positive impact on patients' lives while working in a dynamic and supportive environment.The estimated salary for this position is between $65,000 - $90,000 per year, based on full-time employment and maximum productivity....

  • Home Health Therapist

    2 weeks ago

    Cookeville, Tennessee, United States FeldCare Connects Full time

    About FeldCare ConnectsWe are an app-based referral network seeking a self-motivated Occupational Therapist to deliver premier excellence of care and work with adults of all ages.This position is for an Independent Contractor serving Putnam and the surrounding areas.Job DescriptionThe Occupational Therapist in Home Health assesses and evaluates patient care...

  • Nursing Care Specialist

    3 days ago

    Cookeville, Tennessee, United States Deaconess HomeCare Full time

    We are seeking a dedicated Nursing Care Specialist to join our team at Deaconess HomeCare. As a part of LHC Group, we foster a culture of caring, belonging, and trust, building meaningful connections with patients, their families, colleagues, and the communities we serve. This role offers a great opportunity to strengthen your nursing experience.Job...

  • Hospice End-of-Life Care Professional

    3 weeks ago

    Cookeville, Tennessee, United States Hospice of Tennessee Full time

    Hospice End-of-Life Care ProfessionalThe Hospice of Tennessee is seeking a highly qualified Hospice End-of-Life Care Professional to join our team. In this role, you will play a vital part in delivering exceptional care to patients nearing the end of life.Key Responsibilities:• Collaborate with healthcare practitioners to assess patient eligibility for...

  • Healthcare Support Associate

    3 weeks ago

    Cookeville, Tennessee, United States Signature HealthCARE, LLC Full time

    About the RoleWe are seeking a highly skilled Licensed Practical Nurse (LPN) to join our team at Signature HealthCARE, LLC. As a LPN, you will play a critical role in delivering exceptional care and services to our patients and residents.Key Responsibilities:This role involves:Providing high-quality nursing care to patients and residents.Supervising and...

  • Hospice Nurse Practitioner

    3 weeks ago

    Cookeville, Tennessee, United States Hospice of Tennessee Full time

    OverviewHospice of Tennessee is currently hiring dedicated Hospice Nurse Practitioners to deliver exceptional patient care in various locations.ResponsibilitiesProvide comprehensive medical care, palliate, and manage terminal illnesses, ensuring compliance with the state Nurse Practice Act.Consult with the patient's attending physician, the hospice medical...

  • Hospice Nurse Practitioner

    2 months ago

    Cookeville, United States Hospice of Tennessee Full time

    OverviewHospice of Tennessee is currently hiring PRN dedicated Hospice Nurse Practitioners to deliver exceptional patient care in and around the Cookeville, TN Area! As a Hospice Nurse Practitioner with us, you'll play a vital role in providing comprehensive hospice care. Your responsibilities will include evaluating and assessing health histories,...

  • Home Health Professional

    2 days ago

    Cookeville, Tennessee, United States LHC Group Full time

    LHC Group offers a rewarding opportunity for a Registered Nurse to provide high-quality care to patients in their homes. As a member of our team, you will have the flexibility to build meaningful relationships with patients and their families, while advancing your nursing career.Job Overview:The Registered Nurse (RN) in Home Health provides and directs the...