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Customer Experience Ambassador

2 months ago

Atlanta, Georgia, United States The Gathering Spot Full time
Job Summary

The Customer Experience Ambassador is a key member of our team at The Gathering Spot, responsible for delivering exceptional service to our members and guests. This role requires a high level of organizational and multitasking skills, as well as effective communication and active listening skills.

Main Responsibilities:

  • Manage membership data and ensure accurate records
  • Assist with daily club operations, including event planning and execution
  • Coordinate reservations and bookings for members and guests
  • Respond to member inquiries and provide timely support
  • Conduct tours of the club and provide information on our amenities and services
  • Ensure the upkeep and maintenance of the club's facilities
  • Collect feedback from members to improve our services
  • Check in members and guests, ensuring a warm and welcoming experience

Requirements:

  • Strong organizational and multitasking skills
  • Effective communication and active listening skills
  • Team player attitude
  • Flexibility to work in shifts
  • Ability to stand for long periods

About The Gathering Spot:

We are an equal opportunity employer, committed to providing a welcoming and inclusive environment for all members and guests. We value diversity and strive to create a workplace that reflects the communities we serve.