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Wendy's Restaurant Operations Leader

2 months ago

Central City, Kentucky, United States WKS Restaurant Group Full time

Job Title: Restaurant Operations Leader at WKS Restaurant Group

As a Restaurant Operations Leader at WKS Restaurant Group, you will oversee the daily functions and personnel of the establishment, ensuring adherence to all organizational policies, procedures, and systems. Your responsibilities will include guiding, instructing, training, and nurturing subordinate managers and team members, while upholding compliance with all applicable laws and ethical business standards.

  • Key Responsibilities:
  • Sales Management
    • Oversees sales performance against budget and previous periods.
    • Implements national and local promotional initiatives and new product introductions.
    • Formulates and executes strategies to boost sales outcomes.
    • Enhances sales through a focus on customer satisfaction.
  • Cost Management
    • Monitors profit margins in relation to budget and historical data.
    • Tracks and manages expenses related to food, labor, and supplies.
    • Creates strategies to improve profitability and address negative trends.
  • Human Resource Management
    • Handles crew applications, conducts interviews, and coordinates hiring processes.
    • Oversees recruitment, development, recognition, and retention of management and crew staff.
    • Provides training and mentorship to store managers in leadership and operational skills.
  • Quality Assurance
    • Maintains and upholds Quality, Service, and Cleanliness standards.
    • Monitors product quality and customer satisfaction levels.
    • Ensures compliance with health regulations.
  • Training and Development
    • Facilitates training in alignment with organizational standards.
    • Conducts timely orientations and communicates operational updates.
  • Operational Oversight
    • Ensures adherence to organizational policies and procedures.
    • Evaluates operational performance and implements improvement plans.
  • Control Measures
    • Manages cash flow, property, inventory, and equipment.
    • Identifies and addresses potential security concerns.
  • Administrative Duties
    • Completes all necessary administrative tasks and reporting.
    • Maintains employee records, payroll documentation, and other organizational files.
  • Supervisory Functions
    • Supervises subordinate supervisors and team members.
    • Manages Crew Leaders, Shift Supervisors, Assistant Managers, and Co-Managers.

Qualifications:

  • Familiarity with organizational operating systems, policies, and procedures.
  • Understanding of profit and loss analysis, supervisory practices, and recruitment processes.
  • Bachelor's degree or equivalent experience in a similar position.

Certificates, Licenses, Registrations:

  • Completion of GM Core class and Crew Interviewing Workshop is required.
  • Must possess Serve-Safe Certification.

Physical Requirements:

Physical demands include standing, walking, and lifting items up to 50 pounds.

Driving may be necessary for company-related tasks.

Age Requirements:

Applicants must be 18 years of age or older.

Work Environment:

Operations Leaders must be prepared to stand for extended periods and travel to various locations as required.

The noise level in the work environment is typically moderate.