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Retail Sales Specialist III

2 months ago

San Diego, California, United States Tapestry Full time

Position: Sales Associate III

Company: Tapestry

Tapestry is a renowned design house specializing in modern luxury accessories and lifestyle collections, recognized for its commitment to quality craftsmanship. With a distinctively American spirit, the brand embraces contemporary design, reinterpreting luxury for the modern consumer with authenticity and innovation. Globally, Tapestry is synonymous with effortless style.

Key Responsibilities:

Selling and Service:

  • Ensure daily tasks are completed without compromising service quality or company standards.
  • Foster enduring relationships with customers.
  • Attune to customer needs and adapt approach accordingly.
  • Drive sales through strategic initiatives, client engagement, and nurturing ongoing customer relationships.
  • Apply competitive knowledge to enhance sales and customer interactions.
  • Enhance product knowledge and stay informed about current collections.
  • Consistently follow up with customers to influence purchase decisions.
  • Manage multiple customer interactions simultaneously, stepping away as needed.
  • Discuss product features and suggest relevant add-ons to meet customer needs.
  • Exhibit persuasive, confident, and friendly service skills.
  • Adapt personal selling techniques to contribute to overall store performance.
  • Take ownership of results, remaining aware of personal and store metrics.
  • Influence customer decisions with a balance of patience and assertiveness.
  • Demonstrate Tapestry's service expectations consistently.
  • Create positive customer impressions through professional attire and demeanor.
  • Understand local market changes that may impact business performance and support local sales strategies.
  • Build credibility as a fashion advisor by communicating current trends.
  • Meet customer needs with solution-oriented thinking.
  • Develop personal sales strategies in collaboration with management.
  • Align decisions with organizational objectives and company values.

Workplace Environment:

  • Promote a collaborative team selling atmosphere.
  • Address customer issues appropriately, involving management when necessary.
  • Utilize company resources to stay informed.
  • Create strategies to achieve personal performance goals.
  • Maintain professionalism and composure at all times.
  • Adapt to changes with flexibility.
  • Act as a brand ambassador for Tapestry.
  • Welcome feedback and adjust behaviors as needed.
  • Demonstrate initiative and accountability for individual results.
  • Exhibit confidence in customer interactions.
  • Foster teamwork, trust, and collaboration with peers and supervisors.
  • Inspire enthusiasm for a shared vision and mission.

Operational Duties:

  • Process shipments as required.
  • Restock inventory on the sales floor as needed.
  • Leverage company tools and technology to enhance relationship building and sales efforts.
  • Adhere to all retail policies and procedures, including operational and loss prevention protocols.
  • Complete daily operational tasks, maintaining store standards consistently and efficiently.

Additional Requirements:

  • Experience: 1-3 years of experience in a luxury retail environment preferred, with knowledge of fashion trends and market competition.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Familiarity with cash register systems and basic computer skills, including the use of mobile devices and internet.
  • Physical Requirements: Ability to communicate effectively, maneuver the sales floor, and perform visual merchandising tasks. Must be able to lift and carry items up to fifty pounds.
  • Schedule: Flexibility to work various shifts, including nights and weekends, during peak retail periods.

Note: This document outlines the job responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry is an equal opportunity employer committed to diversity and inclusion in the workplace.