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Server - Food and Beverage Service Associate

2 months ago

Ocala, Florida, United States On Top of the World Full time
Job Summary

The Server provides food and beverage service to residents and guests at On Top of the World. This role involves interacting closely with the residents, guests, and others to provide quality service that enhances the customers' experience.

Key Responsibilities
  • Welcome guests with a warm and friendly demeanor.
  • Assist in seating guests and providing them with menus.
  • Communicate any specials or promotions.
  • Fill glasses with ice water and answer any questions regarding the menu, including allergies or special requests.
  • Take accurate food and beverage orders from guests and enter them into the POS system.
  • Coordinate with the kitchen staff to ensure all of the table's orders are prepared and delivered on time and together.
  • Assemble food on a tray; procure items from each station as necessary.
  • Serve meal; place dishes by courses in front of each person; serve from the left of the person.
  • Remove soiled dishes.
  • Suggest and serve dessert, coffee, and after-dinner drinks.
  • Verify the accuracy of process, state and federal taxes, tips, and/or other charges on all bills.
  • Present bills to guests.
  • Handle all cash, credit card, and resident charges as prescribed by standard operating procedures.
  • Keep assigned tables, dining room, and bus station clean and tidy.
  • Advise a supervisor of complaints as they occur.
  • Perform clean-up and closing duties as assigned by a manager.
  • Participate in pre-shift meetings and training sessions as required.
  • Perform other duties as required.
Qualifications

Qualifications (Education, Experience, Technical Skills)

  • High school diploma or GED or an equivalent combination of education and experience.
  • Previous experience in a restaurant or customer service role is preferred but not required.

Technical Requirements:

  • Effective verbal and written communication skills.
  • Effectively present information to management, customers, and staff.
  • Ability to add, subtract, multiply, and divide.

Skills and Knowledge:

  • Ability to work flexible shifts, including days, evenings, nights, weekends, and holidays, as required.
  • Strong multitasking and time management abilities.
  • Ability to work under pressure while complying with all relevant legislation.
  • Knowledge of food and beverage menus, including dietary restrictions and allergies.
  • Excellent customer service and communication skills.
  • Critical thinking skills.
  • Basic math skills for handling payments and calculating tips.

Physical stamina to stand, walk, and carry trays for extended periods.