Technical Helpdesk Specialist

2 days ago


Bedford, Texas, United States myIT Full time
About the Role

The IT Support Specialist role at myIT offers a unique opportunity to work with the latest technology and provide exceptional customer service. As a key member of our team, you will be responsible for delivering technical support and troubleshooting services to our customers.

This is an in-office position that requires strong technical skills, excellent communication abilities, and a passion for delivering top-notch customer experiences.

Responsibilities and Duties
  • Customer Service: Provide technical support and troubleshooting services to customers with exceptional customer service.
  • Technical Support: Troubleshoot issues related to network connectivity, VPN, and remote access.
  • Cloud Support: Provide support for Microsoft 365 and Azure applications.
Requirements and Qualifications

To succeed in this role, you should have 1-3 years of technical experience, preferably in a helpdesk environment with ITIL certification. You should also possess advanced desktop support skills, intermediate networking, server, and Exchange knowledge.

Familiarity with Cloud Services, RMM (Remote Monitoring and Management), and PSA tools is a plus. Technical certifications like CompTIA, CCNA, M365, or MCSE/MCITP are also desirable.



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