Technical Support and Solutions Expert

4 days ago


Bedford, Massachusetts, United States Werfen Full time
About the Position

Werfen is a leading provider of specialized diagnostics, operating in over 30 countries and serving more than 100 territories through distributors. With an annual revenue of approximately $2 billion and a global workforce of over 7,000 employees, Werfen offers a dynamic and challenging work environment.

The company is looking for a highly skilled Technical Support Specialist to join its team. As a key member of the technical support team, this individual will be responsible for providing top-notch assistance to customers and Werfen field personnel in a call center environment.

The ideal candidate should have a strong background in biology, medical technology, or biomedical engineering, with a minimum of three years of experience in a clinical setting or a clinical support role in a regulated environment. Strong knowledge of hemostasis, acute care diagnostics, autoimmunity, and transfusion is required, as well as excellent troubleshooting and diagnostic skills.

The salary for this position is estimated to be around $65,000-$80,000 per year, depending on location and experience. Werfen offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and are eager to learn and grow with a dynamic organization.



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