Ecommerce Operations Manager
9 hours ago
About the Role
The Ecommerce Manager will play a pivotal role in shaping and executing our digital strategy to drive online growth, improve user experiences, and enhance brand visibility. This role involves overseeing the creation and management of high-quality, engaging content across multiple websites and platforms, optimizing e-commerce processes, and ensuring alignment with our broader marketing goals.
Key Responsibilities
- Oversee and manage e-commerce operations across multiple markets and websites.
- Collaborate with cross-functional teams to enhance user experiences, improve conversion rates (CR), and increase average order values (AOV).
- Analyze, report, and optimize key performance indicators (KPIs) to meet business objectives.
- Implement and automate processes, ensuring seamless content management across platforms like Shopify.
- Coordinate with customer service teams and external agencies to launch new features and projects.
- Stay updated on e-commerce trends, competitor benchmarking, and digital marketing strategies to develop annual roadmaps.
- Lead quality assurance (QA) for new projects and manage promotional campaigns.
- Introduce and optimize tools such as cross-selling, re-marketing, and SEO strategies.
- Maintain UX/UI improvements and conduct A/B testing for continuous platform enhancements.
Requirements
- 5+ years of experience in e-commerce management, ideally in the B2C or B2B sectors.
- Proficiency with platforms such as Shopify, Amazon, Walmart and Tiktok Shop.
- Proficiency in analytic platforms such as hotjar, GA4 and reporting tools.
- Strong skills in content management, digital marketing strategies, and UX/UI optimization.
- Proven ability to collaborate with cross-functional teams, including developers, QA, and customer service.
- Self-driven and goal-oriented with excellent communication and problem-solving skills.
- Certifications in Google Digital Marketing, UX/UI, and Project Management are a plus.
What We Offer
Medical, Dental & Vision insurance
10 PTO days + 12 paid holidays
Bi-Annual Performance Reviews
Continued education reimbursement
Meals provided (in-office)
Monthly Supplement Wellness Products Provided
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