Ecommerce Operations Manager

9 hours ago


Reston, Virginia, United States Happy V Full time

About the Role

The Ecommerce Manager will play a pivotal role in shaping and executing our digital strategy to drive online growth, improve user experiences, and enhance brand visibility. This role involves overseeing the creation and management of high-quality, engaging content across multiple websites and platforms, optimizing e-commerce processes, and ensuring alignment with our broader marketing goals.

Key Responsibilities

  • Oversee and manage e-commerce operations across multiple markets and websites.
  • Collaborate with cross-functional teams to enhance user experiences, improve conversion rates (CR), and increase average order values (AOV).
  • Analyze, report, and optimize key performance indicators (KPIs) to meet business objectives.
  • Implement and automate processes, ensuring seamless content management across platforms like Shopify.
  • Coordinate with customer service teams and external agencies to launch new features and projects.
  • Stay updated on e-commerce trends, competitor benchmarking, and digital marketing strategies to develop annual roadmaps.
  • Lead quality assurance (QA) for new projects and manage promotional campaigns.
  • Introduce and optimize tools such as cross-selling, re-marketing, and SEO strategies.
  • Maintain UX/UI improvements and conduct A/B testing for continuous platform enhancements.

Requirements

  • 5+ years of experience in e-commerce management, ideally in the B2C or B2B sectors.
  • Proficiency with platforms such as Shopify, Amazon, Walmart and Tiktok Shop.
  • Proficiency in analytic platforms such as hotjar, GA4 and reporting tools.
  • Strong skills in content management, digital marketing strategies, and UX/UI optimization.
  • Proven ability to collaborate with cross-functional teams, including developers, QA, and customer service.
  • Self-driven and goal-oriented with excellent communication and problem-solving skills.
  • Certifications in Google Digital Marketing, UX/UI, and Project Management are a plus.

What We Offer

Medical, Dental & Vision insurance

10 PTO days + 12 paid holidays

Bi-Annual Performance Reviews

Continued education reimbursement

Meals provided (in-office)

Monthly Supplement Wellness Products Provided



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