IT Solutions Expert

3 days ago


Chicago, Illinois, United States Impact Networking Full time
About Us

Impact Networking is a nationally recognized leader in Managed IT Services, committed to delivering exceptional solutions that empower businesses to thrive.

Job Description

We are seeking an experienced Technical Account Manager to join our team, responsible for providing top-notch service and support to our clients. As a key member of our customer success team, you will work closely with our MIT Service Delivery team to ensure seamless communication and coordination between our clients' organizations and ours.

In this role, you will act as the primary point of contact for your assigned clients, providing technical guidance, support, and solutions tailored to their business objectives. Your expertise will be essential in onboarding and managing multiple client relationships, including contract understanding, cloud environments, and network infrastructure.

You will lead internal and client-facing project meetings, ensuring all follow-up tasks are completed and collaborating with sales and engineering teams to develop proposals, quotes, and project plans. Your ability to understand clients' technical environments and provide recommendations for products and services that meet their evolving needs will be critical to driving business growth and satisfaction.

Key Responsibilities
  • Provide exceptional technical support and guidance to clients, escalating issues to engineering teams as needed.
  • Onboard and manage multiple client relationships, including contract understanding, cloud environments, and network infrastructure.
  • Lead internal and client-facing project meetings, ensuring all follow-up tasks are completed.
  • Collaborate with sales and engineering teams to develop proposals, quotes, and project plans.
  • Identify opportunities for upselling and cross-selling additional products and services to clients.
Requirements
  • 2+ years of hands-on technical experience in system administration, support, or engineering roles in Microsoft product stack (O365, Azure, Windows Server), networking, and/or cybersecurity tools.
  • Technical Account Management or other client-facing professional working experience preferred.
  • Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders and present solutions to C-level executives and client leadership.
  • Strong administration and troubleshooting experience with Microsoft Azure, O365, Active Directory, virtualization platforms (VMware, Hyper-V), and/or general networking (DNS, DHCP, VOIP, VPN, firewall management).
Benefits
  • Competitive salary: $80,000 - $110,000 per year.
  • 12+ paid holidays.
  • Flexible Sick Day Policy.
  • Comprehensive Health, Disability Life, Dental, and Vision Plans.
  • 401(K) discretionary match & retirement plans.
  • Continued education reimbursement.
  • On-going training & development opportunities.


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