Program Quality Assurance Specialist

4 weeks ago


Bloomington, Indiana, United States Developmental Services, Inc. - Bloomington Full time
Job Summary

Developmental Services, Inc. - Bloomington is seeking a highly skilled Program Quality Assurance professional to join our team. As a key member of our Program Compliance division, you will be responsible for ensuring the highest level of quality services and compliance with state and federal standards for all Adult Services.

The ideal candidate will possess excellent communication and organizational skills, with the ability to work independently and as part of a team. A strong background in quality assurance, compliance, and auditing is essential, as well as a valid Indiana driver's license and insurance on a personal vehicle.

Key Responsibilities
  1. Conduct investigations of Abuse, Neglect, or Exploitation in a timely manner, as assigned.
  2. Assist in ensuring group homes are prepared for external surveys or audits and know when surveys are scheduled.
  3. Audit specific program areas when needed.
  4. Assist Director, Program Compliance, and Community Living management to complete corrective action as needed.
  5. Verify completion of corrective action items within one (1) month of initial audit.
  6. Provide quality assurance and compliance with client files.
  7. Perform random audits of client's files in the Provide system.
  8. Perform audits for all programs, including on-site visits where applicable.
  9. Review audit findings with the Regional Assistant Director, Regional Program Director, Senior Director, and Vice President as needed.
  10. Assist programs with preparation for CARF, FSSA, and/or other audits. Ensure files are complete with required documentation.
Requirements
  1. High School diploma or GED required. Bachelor's degree in related field preferred.
  2. Two years of related experience preferred, or an equivalent combination of education/experience.
  3. Must have excellent oral and written communication skills and maintain confidentiality with sensitive information.
  4. Maintain a valid Indiana driver's license, insurance on personal vehicle (minimum of PLPD with medical liability coverage), and maintain insurability as defined by the agency liability insurance carrier.


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