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Technical Consulting Engineer

2 months ago

Raleigh, North Carolina, United States Cisco Full time
About the Role

We are seeking a highly skilled Technical Consulting Engineer to join our team, specializing in Secure Network Analytics technology. As a key member of our Customer Experience Technical Services organization, you will provide expert technical support and guidance to our customers, ensuring they achieve optimal results from our Cisco Security Cloud offerings.

Key Responsibilities
  • Provide technical support and troubleshooting for Secure Network Analytics, XDR Analytics, and Telemetry Broker
  • Collaborate with customers to identify and resolve technical issues, ensuring minimal downtime and outages
  • Develop and implement technical solutions to improve customer operations, security posture, and incident response
  • Manage customer issues through the CRM database, ensuring timely resolution and high customer satisfaction
  • Contribute to the development of Methods of Procedure (MOP) and action plans for post-sales projects
  • Document and communicate security vulnerabilities to customers, providing recommendations for mitigation
Requirements
  • Bachelor's degree in Computer Science or a related field; a Master's Degree is a plus
  • Minimum 3-5 years of experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering Network and Security products, devices, and technologies
  • Excellent written and verbal communication skills, with the ability to communicate technical concepts to non-technical stakeholders
  • Strong technical knowledge in Network flow-based telemetry, Cisco Security, and Cisco Networking and Platforms
  • Ability to learn new technologies and expand core knowledge
About Cisco

Cisco is a leader in networking technology, and we're committed to empowering an inclusive future for all. We're a company that values diversity, creativity, and innovation, and we're looking for talented individuals who share our passion for technology and customer satisfaction.